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Technical Manager

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JOB FUNCTIONS

We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.

As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.

You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform.

As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO.

You should be able to provide technical, product, and business knowledge to ensure successful implementations of the Backbase platform and build lasting customer relationships.
  • Overall experience of 10+ years and 5 years of management experience with solid technical background
  • You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand;
  • You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus;
  • You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift; Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
  • You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction;
  • You hold a BSc/MSc degree in Computer Science or relevant field;
  • You are fluent in English.
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

  • Use your technical and product expertise to define and drive our clients’ overall technical strategy;
  • Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation;
  • Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers;
  • Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization;
  • You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap;
  • Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels);
  • Analyse customers’ needs and suggest upgrades or additional features to meet their requirements;
  • Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.
  • apply now

    REASONS TO 
    JOIN BACKBASE

    develop yourself

    Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.

    a global community

    With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.

    pride and fun

    We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

    hybrid work model

    We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.

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    trusted by
    leading banks

    We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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    join us to
    reach our
    moonshot

    This is the place you need to be… We want to know you and your skills.

    Application form

    you bring it
    home

    PRODUCT IMPLEMENTATION

    We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. 

    team challenge

    PRODUCT IMPLEMENTATION

    Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

    travel the world

    Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

    learn by doing

    Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

    variety of projects

    Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

    fun

    Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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    find your next job
    at Backbase

    Location

    • Amsterdam 56
    • Atlanta 23
    • Berlin 1
    • Boise 4
    • Bristol 8
    • Cardiff 14
    • Dubai 1
    • Frankfurt 4
    • Hyderabad 13
    • Johannesburg 1
    • Krakow 23
    • London 5
    • Melbourne 2
    • Mexico City 12
    • Milan 1
    • Munich 1
    • Princeton 1
    • Providence 1
    • Singapore 10
    • Sydney 2
    • Tokyo 5
    • Toronto 4
    • Utrecht 1
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    Technical Manager

    Our own Pearl City

    BACKBASE IN HYDERABAD

    We opened the doors of our Business Development Centre (BDC) in the heart of Hyderabad in December 2020. Young at heart, the BDC is a wonderful space that strengthens Backbase’s presence in the APAC region. The physical presence of great talent and support also makes way for long-term relationships with customers.

    Nestled in the middle of Hyderabad, the state-of-the-art building sits amidst other global brands. The location offers stunning views of hills and lakes, while nearby there is a selection of restaurants, traditional bazaars, and other cultural hotspots.

    #followYourpassion

    CULTURE

    Our Hyderabad location is filled with almost 100 supportive and passionate people who are all working towards the same goal. While many are working remotely, we also offer the option to work in a trendy co-working space until the permanent offices are ready. We offer a collaborative culture where your voice is encouraged and expertise is valued

    training budget

    Specific budget for your personal development.

    referral

    Referral bonus incentive for bringing the best talent.

    clothing

    You can wear clothes you feel comfortable in.

    high spec equipment

    We provide all employees with high-spec Macs and tech set up

    find your next job
    at Backbase

    Location

    • Amsterdam 62
    • Atlanta 11
    • Berlin 1
    • Boise 7
    • Bristol 11
    • Cardiff 16
    • Frankfurt 2
    • Guadalajara 3
    • Hyderabad 16
    • Krakow 20
    • Kuala Lumpur 1
    • London 15
    • Melbourne 1
    • Mexico City 16
    • Milan 1
    • Singapore 7
    • Sydney 2
    • Tokyo 4
    • Toronto 7
    • Utrecht 3
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    curious

    OUR VALUES

    We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

    can do

    OUR VALUES

    No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

    entrepreneurial

    OUR VALUES

    We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

    craftspeople

    OUR VALUES

    We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

    together

    OUR VALUES

    We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

    curious
    can do
    entrepreneurial
    craftspeople
    together

    be the one
    we're looking for!

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    Technical Manager

    you applied
    what now?

    APPLICATION PROCESS

    Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

    Let’s Connect

    Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

    Let’s Meet

    Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

    Let’s DeepDive

    The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

    Welcome to the family!

    It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

    recruiter

    MEET Supriya Taduri

    be the one
    we're looking for!

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    Technical Manager

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    like Technical Manager

    Location

    • Amsterdam 94
    • Atlanta 20
    • bangkok 1
    • Boise 8
    • Bristol 2
    • Cardiff 7
    • Frankfurt 3
    • Guadalajara 9
    • Ho-Chi-Minh 2
    • Hyderabad 14
    • Jakarta 1
    • Krakow 32
    • Kuala Lumpur 1
    • London 11
    • Manila 1
    • Melbourne 1
    • Mexico City 17
    • Princeton 1
    • Sao Paulo 1
    • Singapore 16
    • Sydney 2
    • Tokyo 3
    • Toronto 13
    • Utrecht 1
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    Technical Manager

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