back
europe, backbase

Europe

Netherlands

Amsterdam Utrecht

Poland

Krakow

United Kingdom

Bristol Cardiff London
north-america, backbase

North America

Canada

Toronto
asia, backbase

Asia

Singapore

Singapore

India

Hyderabad
middle east, backbase

Middle East

UAE

Dubai
backgroundimage

Team Lead HR Operations

job description department Guadalajara application process similar jobs
Hybrid

check yourself
before...

JOB FUNCTIONS

As Team Lead HR Operations you are responsible for leading a group of regional HR Operations Officers. You are expected to be the subject matter expert for HR Operations and make sure all processes run smoothly, efficiently and compliant to labor law and company policies. You lead by example and support your team to implement best practices following the development of policies, processes, and procedures. You’re willing to help out with, and improve, operational tasks where needed and take on projects to meet the goals of the HR department. You work closely with the HR Business Partners, Recruitment and other Business Support departments. You also onboard, support and provide feedback to HR Operations Officers and handle the most complex questions.
  • 5+ years of experience in HR Operations;
  • Bachelor or Master Degree in HR or related field or relevant work experience;
  • Strong knowledge of HR operational processes, HR principles and best practices;
  • Understanding the basics of leading and coaching a team;
  • Fluency in Dutch and English, written and spoken;
  • Experience in HR field in an international environment.
More about this opening
You’ll always have the opportunity to get out of your comfort zone, wear different hats and challenge yourself
Mohamed Hamed
Mohamed Hamed iOS Engineer, EMEA Hub
What excites me most about working at Backbase is understanding the diverse needs of our customers and working with the team to solve them within the real-world constraints.
Grace Brady
Grace Brady Product Owner, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

  • Expert knowledge of local HR legislation and institutions, as well as knowledge of international labor laws and regulations;
  • Proactively educate rest of HR teams on HR legislations, processes, institutions and change;
  • Monitor and control accurate data in personnel system and filing methods;
  • Ensure the team’s completeness of documentation and meeting deadlines with payroll;
  • Develop HR policies or recommend policy changes as per business requirements;
  • Service as decision maker on functional decisions and align with senior management;
  • Manage workflows in the team and improve where needed;
  • Serve as contact point for escalations;
  • Align strategic priorities with senior management;
  • Apply compliance knowledge to protect the organization;
  • Oversee risk management issues;
  • Report trends to senior leadership;
  • Ensure update of relevant documentation (e.g. templates, Confluence, employee guides);
  • Lead HR Operations-related projects or improvement initiatives;
  • Lead HR Operations Stand-ups when required and proactively manage/direct ticket pipeline and incoming emails;
  • Advise other HR team members (e.g. Payroll, HR Business Partners) on issues to communicate with the business.
  • apply now

    REASONS TO 
    JOIN BACKBASE

    develop yourself

    Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.

    a global community

    With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.

    pride and fun

    We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

    hybrid work model

    We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.

    schreenshot, backbase
    screenshot mobile, backbase
    screenshot, mobile, backbase

    trusted by
    leading banks

    We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

    abn amro, backbase royal bank canada logo, backbase hsbc logo, backbase

    join us to
    reach our
    moonshot

    This is the place you need to be… We want to know you and your skills.

    Application form

    you support Backbase,
    globally

    BUSINESS SUPPORT

    We’re a big department! We’re Recruitment and HR hiring the talents globally and making sure you feel part of the Backbase family. We’re Office Management and ICT making sure we have the best working environment.  We’re Finance, Legal and Compliance providing proper support for our business to expand.

    team challenge

    BUSINESS SUPPORT

    We all come together to help the business make the smartest decisions and to create a great work experience for everyone at Backbase.  You measure, asses, automate and drive forward – in short – help our employees with any obstacles they might have along the way. Working together with global offices daily is not always easy. You are constantly on top of the game facilitating the rapid growth of Backbase. From a vendor invoice to contract with a new client, from onboarding of the new hires to opening a new hub. 900 employees, more than 10 locations, and over 100 clients means there’s no time to get bored.

    opportunities

    You will have plenty of space to identify improvements and act upon it. If you are a curious and proactive type – you’d love it!

    big responsibility

    You will work on projects that make a difference with a true share of autonomy and trust.

    problem solvers

    There’s no issue that you can’t solve! Nothing is impossible and you know it too!

    partners in growth

    You will work hand in hand with departments across Backbase to ensure smooth execution of strategic goals.

    business support, werknemers, backbase
    borrel, werknemers, backbase support

    find your next job
    at Backbase

    Location

    • Amsterdam 73
    • Atlanta 13
    • Bangalore 1
    • Boise 6
    • Bristol 10
    • Buenos Aires 1
    • Cardiff 18
    • Dubai 2
    • Frankfurt 5
    • Hyderabad 2
    • Johannesburg 1
    • Krakow 18
    • London 2
    • Melbourne 3
    • Mexico City 14
    • Princeton 2
    • Providence 1
    • Singapore 10
    • Tokyo 4
    • Toronto 10
    • Utrecht 2
    radar, backbase

    Job radar

    No luck finding your job?
    Set up your personal job radar

    be the one
    we're looking for!

    apply now

    Team Lead HR Operations

    The city of roses

    BACKBASE in Guadalajara

    We are excited to be located in vibrant Guadalajara, a city located in the west of Mexico that’s known for its tequila and mariachi music. There’s a beautiful mix of ancient traditions and modern lifestyle – a place that isn’t afraid to reinvent itself without losing its essence. That’s why we have made Guadalajara the home of our Business Delivery Center (BDC) for the Americas.

    Connected with our other BDCs around the globe, Guadalajara is powered by a high-performance team. Our collaborative nature and drive for constant learning and improvements build a great vibe. There’s also the opportunity for immense professional growth and a strong leadership culture – letting you decide how big of an impact you want to make!

    #readytoinspire

    CULTURE

    We are a team of young, motivated, and passionate people who simply love what we do. If you are looking to excel in your field and really make an impact, then what are you waiting for? Join us as we continue to build banks that people love.

    insurance

    Backbase covers you. With our company insurance, we make sure you and your family are safe and have access to different insurances.

    lunch

    Lunch tickets so you don’t have to worry about bringing your own food.

    training budget

    Specific budget for your personal development.

    referral

    Referral bonus incentive for bringing the best talent.

    clothing

    You can wear clothes you feel comfortable in.

    high spec equipment

    We provide all employees with high-spec Macs and tech set up

    find your next job
    at Backbase

    Location

    • Amsterdam 61
    • Atlanta 14
    • Berlin 1
    • Boise 6
    • Bristol 10
    • Cardiff 14
    • Frankfurt 3
    • Guadalajara 3
    • Hyderabad 13
    • Krakow 22
    • Kuala Lumpur 1
    • London 11
    • Melbourne 1
    • Mexico City 16
    • Milan 1
    • Singapore 7
    • Sydney 1
    • Tokyo 4
    • Toronto 7
    • Utrecht 3
    radar, backbase

    Job radar

    No luck finding your job?
    Set up your personal job radar

    curious

    OUR VALUES

    We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

    can do

    OUR VALUES

    No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

    entrepreneurial

    OUR VALUES

    We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

    craftspeople

    OUR VALUES

    We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

    together

    OUR VALUES

    We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

    curious
    can do
    entrepreneurial
    craftspeople
    together

    be the one
    we're looking for!

    apply now

    Team Lead HR Operations

    you applied
    what now?

    APPLICATION PROCESS

    Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

    Let’s Connect

    Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

    Let’s Meet

    Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

    Let’s DeepDive

    The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

    Welcome to the family!

    It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

    recruiter

    MEETRodrigo Blaschke

    be the one
    we're looking for!

    apply now

    Team Lead HR Operations

    find your next job
    likeTeam Lead HR Operations

    Location

    • Amsterdam 81
    • Atlanta 10
    • Boise 11
    • Cardiff 8
    • Frankfurt 2
    • Guadalajara 9
    • Hanoi 1
    • Ho-Chi-Minh 4
    • hong-kong 1
    • Hyderabad 26
    • Johannesburg 3
    • Krakow 29
    • Kuala Lumpur 2
    • London 11
    • Manila 2
    • Melbourne 2
    • Mexico City 18
    • Princeton 12
    • riyadh 1
    • Sao Paulo 1
    • Singapore 14
    • stockholm 1
    • Sydney 3
    • Tokyo 2
    • Toronto 9
    • Utrecht 1
    radar, backbase

    Job radar

    No luck finding your job?
    Set up your personal job radar

    be the one
    we're looking for!

    apply now

    Team Lead HR Operations

    Cookies on Backbase Careers
    Backbase uses cookies and related technologies on workatbackbase.com for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized and third-party social media sites may also place cookies that may track your internet behavior. You can adapt your cookie preferences by clicking 'Change options' below. More information on the use of cookies and related technologies on workatbackbase.com may be found in our Privacy and Cookie Policy. By clicking 'Accept' you accept the use of the relevant cookies as described in our Backbase Privacy and Cookie policy.
    Necessary
    Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
    Preferences
    Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
    Statistics
    Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
    Marketing
    Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.