As a Senior Service Delivery Manager, you will be part of the Backbase Development Center (BDC) organization. We undertake exciting projects at top-tier banks all over the world to serve digital banking solutions in a SaaS-like model. Your task is to manage multiple complex services all around the world and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers at Krakow’s BDC.
- You have at least 4+ of professional experience as Project Manager;
- You are a digital native;
- You are a solid Service Delivery Manager who is result driven and ready to adapt to a constantly changing environment;
- You have a clear understanding of how to run SaaS services and you are more than familiar with Agile;
- You have run SaaS projects and it is even better if you worked with a complex product. You should be comfortable with ambiguity, even if it’s short term;
- You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
- You have experience in service delivery: preparing to report, discussing reporting with customers and meeting together with the team the KP’s that are set for your customers.
trust me,
it's my job
THE JOB AT BACKBASE
Backbase is a fast-growing and dynamic environment. Taking this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders at various levels. You have experience in the field of service management as part of a professional services company or a product company. You are confident in managing clients’ expectations whereas ready to validate Backbase operations.
You will be expected to manage the long term relationship with customers/partners and support and ensure the services are delivered with maximal use of Backbase knowledge and expertise. Stand in front of the Application Lifecycle Management team which is tightly connected with Backbase as a Service, our newest, strategic service and bring with us even more cloud to the banking environment. apply now
You will be expected to manage the long term relationship with customers/partners and support and ensure the services are delivered with maximal use of Backbase knowledge and expertise. Stand in front of the Application Lifecycle Management team which is tightly connected with Backbase as a Service, our newest, strategic service and bring with us even more cloud to the banking environment. apply now
REASONS TO
JOIN BACKBASE
trusted by
leading banks
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
reach our
moonshot
This is the place you need to be… We want to know you and your skills.
