From a Customer Success perspective, you are one of the go-to-persons for your product, and the evangelist externally for these solutions. During project implementations, you are coaching the client’s product leadership (e.g. product managers, visionaries, product owners) and guide the core team in making the right choices to maximise project and customer success using our product to drive value for their business and customers. You guide clients to use the Backbase Solution to its full potential, supporting them to critically evaluate ADOPT/ BUILD using our product catalogue.
From an R&D perspective, you ensure market demand is addressed in our product plan and roadmap. This will include informing the product roadmap with the clients’ digital transformation vision.
On a day-to-day basis, you create architectural designs, infrastructure designs, sequence diagrams. Being a linking pin between R&D and CS, you collaborate with the teams on product improvements, new features, and architectural platform requirements and bridge the gap between the creative team, marketing, business, and the technical teams of the client and Backbase.
- You have 10+ years of experience/ advancement in a Business Architect or Solution definition (or equivalent) role;
- You have 7+ years of experience in leading enterprise-grade products at software companies;
- You have 5+ years of experience in banking or fintech;
- You have 4+ years experience in a client-facing position;
- You have Bachelor in Information Systems or Software Engineering.
it's my job
THE JOB AT BACKBASE
You actively influences C-level on the customer side;
Actively contributes to the product roadmap for the development teams;
You consistently demonstrates the ability to make deep connections between concepts and ideas;
You are able to influence client vision into realistic chunks of work making the best usage of product and product roadmap;
You recognize problems and applies workable solutions from a product perspective consistently;
You provide limited guidance to determine the best course of action for other colleagues (in CS projects or for R&D squads); apply now
Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.
a global community
With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.