professionals within a young, growing organisation and get a chance to provide the first line of
support for our 800+ end users globally.
You have a minimum 3 years of experience in a similar role, including experience managing changes;
You have working knowledge of MAC, Windows and Linux troubleshooting, Atlassian;
Jira/Confluence, Printers, Windows/Linus servers, printers and printer servers, IP phones/PBX and meeting room equipment
You have a degree or professional recognition in a relevant discipline and equivalent experience;
You have working knowledge of scripting languages;
You have a good English level, written and spoken;
You have fundamental knowledge of Apple operating systems;
You have a fundamental understanding of TCP/IP networking, proxies, SSL, LDAP
You have experience with any ticketing system;
You have an innovative, strong problem-solving skills and adaptability to new processes and procedures quickly, while dealing with many varied technical support requests and challenges;
Extra awesome, but not a must: Experience with SaaS and Cloud and JAMF.
it's my job
THE JOB AT BACKBASE
Your goal is to track and resolve tickets, keep the ticket queue clean and manage effectively one-to-one user interactions. In this role you take ownership of customer issues reported through IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve system issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You also write technical documentation for internal references and employee how-to guides. You administer user accounts & computer
builds. It's your job to prioritise and resolve a range of technical queries logged directly and indirectly into the service desk ticketing system and provide prompt and accurate feedback to customers. In this role you also get a chance to provide guidance and mentoring to junior IT Support Engineers. apply now
Use your yearly training budget to polish your skills. Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.
a global community
With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.