back
europe, backbase

Europe

Netherlands

Amsterdam Utrecht

United Kingdom

Cardiff London
north-america, backbase

North America

Canada

Toronto

Mexico

Mexico City
asia, backbase

Asia

Singapore

Singapore
middle east, backbase

Middle East

UAE

Dubai
backgroundimage

Senior IT Support Engineer

job description department Amsterdam application process similar jobs

check yo
self
before...

JOB FUNCTIONS

As a Senior IT Support Engineer, you work in a team of motivated, driven, and fun IT
professionals within a young, growing organisation and get a chance to provide the first line of
support for our 800+ end users globally.
    You have a minimum 3 years of experience in a similar role, including experience managing changes;
    You have working knowledge of MAC, Windows and Linux troubleshooting, Atlassian;
    Jira/Confluence, Printers, Windows/Linus servers, printers and printer servers, IP phones/PBX and meeting room equipment
    You have a degree or professional recognition in a relevant discipline and equivalent experience;
    You have working knowledge of scripting languages;
    You have a good English level, written and spoken;
    You have fundamental knowledge of Apple operating systems;
    You have a fundamental understanding of TCP/IP networking, proxies, SSL, LDAP
    You have experience with any ticketing system;
    You have an innovative, strong problem-solving skills and adaptability to new processes and procedures quickly, while dealing with many varied technical support requests and challenges;
    Extra awesome, but not a must: Experience with SaaS and Cloud and JAMF.
More about this opening
You’ll always have the opportunity to get out of your comfort zone, wear different hats and challenge yourself
Mohamed Hamed
Mohamed Hamed iOS Engineer, EMEA Hub
What excites me most about working at Backbase is understanding the diverse needs of our customers and working with the team to solve them within the real-world constraints.
Grace Brady
Grace Brady Product Owner, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

Your goal is to track and resolve tickets, keep the ticket queue clean and manage effectively one-to-one user interactions. In this role you take ownership of customer issues reported through IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve system issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You also write technical documentation for internal references and employee how-to guides. You administer user accounts & computer builds. It's your job to prioritise and resolve a range of technical queries logged directly and indirectly into the service desk ticketing system and provide prompt and accurate feedback to customers. In this role you also get a chance to provide guidance and mentoring to junior IT Support Engineers.

Your goal is to track and resolve tickets, keep the ticket queue clean and manage effectively one-to-one user interactions. In this role you take ownership of customer issues reported through IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve system issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You also write technical documentation for internal references and employee how-to guides. You administer user accounts & computer
builds. It's your job to prioritise and resolve a range of technical queries logged directly and indirectly into the service desk ticketing system and provide prompt and accurate feedback to customers. In this role you also get a chance to provide guidance and mentoring to junior IT Support Engineers. apply now

REASONS TO 
JOIN BACKBASE

develop yourself

Use your yearly training budget to polish your skills. Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

a global community

With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

schreenshot, backbase
screenshot mobile, backbase
screenshot, mobile, backbase

trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

abn amro, backbase royal bank canada logo, backbase hsbc logo, backbase credit union logo, backbase

join us to
reach our
moonshot

This is the place you need to be… We want to know you and your skills.

Application form

Upload your resume in PDF, DOCX or DOC

Selected: Please select a PDF, DOCX or DOC file.
Upload from Device
- or -
Upload from Dropbox

you support Backbase,
globally

BUSINESS SUPPORT

We’re a big department! We’re Recruitment and HR hiring the talents globally and making sure you feel part of the Backbase family. We’re Office Management and ICT making sure we have the best working environment.  We’re Finance, Legal and Compliance providing proper support for our business to expand.

team challenge

BUSINESS SUPPORT

We all come together to help the business make the smartest decisions and to create a great work experience for everyone at Backbase.  You measure, asses, automate and drive forward – in short – help our employees with any obstacles they might have along the way. Working together with global offices daily is not always easy. You are constantly on top of the game facilitating rapid the rapid growth of Backbase. From a vendor invoice to contract with a new client, from onboarding of the new hires to opening a new hub. 900 employees, more than 10 locations, and over 100 clients means there’s no time to get bored.

opportunities

You will have plenty of space to identify improvements and act upon it. If you are a curious and proactive type – you’d love it!

big responsibility

You will work on projects that make a difference with a true share of autonomy and trust.

problem solvers

There’s no issue that you can’t solve! Nothing is impossible and you know it too!

partners in growth

You will work hand in hand with departments across Backbase to ensure smooth execution of strategic goals.

business support, werknemers, backbase
borrel, werknemers, backbase support

find your next job
at Backbase

Location

  • Amsterdam 50
  • Atlanta 3
  • Boise 2
  • Cardiff 11
  • Dubai 1
  • Frankfurt 1
  • London 4
  • Melbourne 2
  • Mexico City 2
  • Princeton 3
  • Providence 1
  • Singapore 7
  • Tokyo 1
  • Toronto 6
  • Utrecht 2
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

be the one
we're looking for!

apply now

Senior IT Support Engineer

the bicycle capital
of the world

BACKBASE IN AMSTERDAM

Where it all began! Two guys, our founder Jouk and his partner, set out on a mission “to make the internet more beautiful”. Fast-forward 16 years, our offices in Amsterdam are home to over 480 people. The Amsterdam HQ is the largest of our offices and boasts an international mix of talented people. Working in software engineering, sales, marketing, academy or business support, we have a great team that’s driving our growth.

Located in Amsterdam-Oost (East), our EMEA HQ offices are a stone’s throw away from the beautiful Tropenmuseum, the Amsterdam Royal Zoo and famous windmill brewery Brouwerij ‘t IJ. Famous for its breathtaking architecture, canals, and over 881,000 bikes,  Amsterdam is a city that’s easy to fall in love with.

#international

CULTURE

Our Amsterdam office is home to people from all over the world working in small, lean teams. Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.

With graffiti of Marilyn Monroe and Pulp Fiction stars John Travolta, and Samuel L. Jackson looking cool on our walls, you can probably guess that we love entertainment. From games nights and parties to boat rides and Dj gigs – you name it, we have it.

relocation

Cash allowance, accommodation for 1 month, reimbursed travel costs, and support with settling in. 

lunch

Free, healthy lunches every day. Plus snacks and drinks.

social

Friday parties every month. Office boat you can use with your team.

health

Discounted gym membership through our corporate fitness plan.

find your next job
at Backbase

Location

  • Amsterdam 41
  • Atlanta 4
  • Boise 2
  • Cardiff 13
  • Frankfurt 1
  • London 4
  • Melbourne 3
  • Mexico City 1
  • Princeton 3
  • Singapore 5
  • Tokyo 1
  • Toronto 5
  • Utrecht 3
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

curious

OUR VALUES

We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

can do

OUR VALUES

No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

entrepreneurial

OUR VALUES

We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

craftspeople

OUR VALUES

We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

together

OUR VALUES

We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

curious
can do
entrepreneurial
craftspeople
together

be the one
we're looking for!

apply now

Senior IT Support Engineer

you applied
what now?

APPLICATION PROCESS

Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at recruitment@backbase.com.

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

 

 

recruiter

MEET Miklos

be the one
we're looking for!

apply now

Senior IT Support Engineer

find your next job
like Senior IT Support Engineer

Location

  • Amsterdam 49
  • Atlanta 7
  • Boise 2
  • Cardiff 11
  • Dubai 1
  • Frankfurt 1
  • London 4
  • Melbourne 2
  • Mexico City 2
  • Princeton 3
  • Providence 1
  • Singapore 7
  • Tokyo 1
  • Toronto 6
  • Utrecht 2
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

be the one
we're looking for!

apply now

Senior IT Support Engineer

Cookies on Backbase Careers
We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement.
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preferences
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.