Capture the essential requirements to help our customers realize their customer experience vision.
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You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity is a must.
University education and degree (preferable business or IT related);
Minimum of 5 years experience in a business analysis role preferably in digital banking;
Minimum of 5 years experience in a client facing position;
Experienced with Web Content Management;
Experienced in requirements management an/or process modeling;
Knowledge of multiple development methodologies, e.g. SCRUM, RUP, Kanban, Waterfall;
Excellent written and verbal skills in English;
Perseverance and pragmatism to solve complex problems;
Ability to work under pressure;
Ability to work in a multicultural and international environment;
Extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.
Desirable:
Experienced in business processes and forms solutions;
Experience in Financial Services industry;
Experienced with Digital Marketing;
Experienced in requirement management tools;
Experienced in project management tools.
trust me,
it's my job
THE JOB AT BACKBASE
The Senior Business Analyst is part of the Customer Success (CS) team. CS is a team of highly motivated specialists with the specific skills and experience required to make sure that the implementation of our product at our customer’s location goes ahead as smoothly as possible. The CS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the larger CS team, you will report directly to the Chapter Lead of the CS Tribe you are part of.
As a Senior Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase CS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product. apply now
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the larger CS team, you will report directly to the Chapter Lead of the CS Tribe you are part of.
As a Senior Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase CS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product. apply now
REASONS TO
JOIN BACKBASE
trusted by
leading banks
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
reach our
moonshot
This is the place you need to be… We want to know you and your skills.
