The job in short
Capture the essential requirements to help our customers realize their customer experience vision.
Meet the job
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize project & customer success. Our customers and implementation partners see you as a trusted consultant. Together we work on successfully delivering our enterprise solution and achieving our customers’ goals.
In the multi-disciplinary and internationally diverse teams at Backbase you analyze, capture and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome, and you think and react quickly to find solutions that work for everyone.
On the customer side you are managing expectations and helping them translate their vision into a sound project backlog. As not all our customers work Agile, you have knowledge of Agile development methodologies. You organize engaging workshops with our customers to identify all technical requirements needed.
This role offers the opportunity to work side by side with customers worldwide. You will travel internationally frequently, sometimes for long periods of time.
How about you?
-You are an excellent communicator and feel comfortable interacting with stakeholders at various levels.
-Organizational and cultural sensitivity comes naturally to you.
-You have worked as a business analyst for quite some time, held customer-facing positions and are familiar with Scrum and Kanban.
-You have an analytical mindset and hold a university degree (preferable business or IT related).