The Senior Business Analyst is part of the Customer Success (CS) team. CS is a team of highly motivated specialists with the specific skills and experience required to make sure that the implementation of our product at our customer’s location goes ahead as smoothly as possible. The CS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
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You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.
- You have an University education and degree (preferable business or IT related);
- You have a minimum of 5 years experience in a business analysis role preferably in digital banking
- You have a minimum of 5 years experience in a client facing position;
- You have experience in requirements management;
- You have experience with Business process modelling and notation and able to create process flows using BPMN tools (experience with Camunda preferable)
- You have knowledge of multiple development methodologies, e.g. SCRUM, RUP, Kanban, Waterfall;
- You have excellent written and verbal skills in English;
- You are perseverance and pragmatism to solve complex problems;
- You have the ability to work under pressure;
- You have the ability to work in a multicultural and international environment;
- You are extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.
- You have experience in Financial Services industry;
- You have experience with Digital Banking;
- You have experience in requirement management tools;
- You have experience in project management tools;
Essential:
trust me,
it's my job
THE JOB AT BACKBASE
Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase CS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product.
The senior Business Analyst is expected to:
Gather define and prioritize requirements of the project in close collaboration with the client;
Run requirements definition workshops to help define customer’s Business requirements and business processes
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirement change;
Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success;
Act as a trusted consultant to our clients and implementation partners apply now
This is a crucial role within the Backbase CS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product.
The senior Business Analyst is expected to:
REASONS TO
JOIN BACKBASE
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This is the place you need to be… We want to know you and your skills.
