Are you looking to head up a team of specialist Researchers in a ‘scale-up’ culture where you can make a big impact? This is a senior position within Backbase with room to grow.
Our small, but perfectly formed team of User Researchers is set to increase by over 250% next year so we are looking for someone who can lead.
- Proactive, with a natural enthusiasm for sharing the benefits of User
- Research to a wide range of team members and stakeholders;
- A natural curiosity in the ‘how and why’ people use banking and financial apps;
- Either a seasoned leader who has relevant experience, or someone with the right background looking to take on a more senior challenge;
- Practical experience with qualitative and quantitative research methods and the ability to articulate and visualize the results;
- Proven management capability and capacity to strike a balance between short term, tactical efforts and long term, strategic efforts;
- More than 8 years professional experience in the domain of UX, with at least 5 years specialising in User Research;
- You have at least 3 years People Management experience including recruitment;
- BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master’s degree a plus);
- Ability to travel when required.
it's my job
THE JOB AT BACKBASE
Of course, your team will be your first priority. We’ve already covered a lot of ground establishing a smart, motivated team, so you’ll be identifying and recommending personal development goals and providing coaching and guidance to help support their careers. We also like to have fun and strongly believe in a work-life balance, so an understanding of team culture and wellbeing is part of the Backbase DNA.
Backbase is constantly evolving and 2021 will be no exception. Alongside an ambitious product roadmap, we are significantly growing the User Research team so you’ll be working with the Product Directors, Recruitment and Senior Management to build out a team based on priorities.
Alongside team leadership, here are some areas you will lead:
Backbase are market leaders in ‘Engagement Banking’ which is all about Customer engagement. We create experiences for some of the largest banks in the world so there are upwards of 70 million customer and bank employee users every day. If you’re looking to make an impact - this is the role for you. apply now
Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.
a global community
With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.