Lead the User Research Team across the organisation - and around the globe.
Are you looking to head up a team of specialist Researchers in a ‘scale-up’ culture where you can make a big impact? This is a senior position within Backbase with room to grow.
Our small, but perfectly formed team of User Researchers is set to increase by over 250% next year so we are looking for someone who can lead.
Are you looking to head up a team of specialist Researchers in a ‘scale-up’ culture where you can make a big impact? This is a senior position within Backbase with room to grow.
Our small, but perfectly formed team of User Researchers is set to increase by over 250% next year so we are looking for someone who can lead.
- Proactive, with a natural enthusiasm for sharing the benefits of User
- Research to a wide range of team members and stakeholders;
- A natural curiosity in the ‘how and why’ people use banking and financial apps;
- Either a seasoned leader who has relevant experience, or someone with the right background looking to take on a more senior challenge;
- Practical experience with qualitative and quantitative research methods and the ability to articulate and visualize the results;
- Proven management capability and capacity to strike a balance between short term, tactical efforts and long term, strategic efforts;
- More than 8 years professional experience in the domain of UX, with at least 5 years specialising in User Research;
- You have at least 3 years People Management experience including recruitment;
- BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master’s degree a plus);
- Ability to travel when required.
trust me,
it's my job
THE JOB AT BACKBASE
There’s no such thing as a standard working day at Backbase. On any given week you can expect to work with a huge variety of people at all levels, across the world.
Of course, your team will be your first priority. We’ve already covered a lot of ground establishing a smart, motivated team, so you’ll be identifying and recommending personal development goals and providing coaching and guidance to help support their careers. We also like to have fun and strongly believe in a work-life balance, so an understanding of team culture and wellbeing is part of the Backbase DNA.
Backbase is constantly evolving and 2021 will be no exception. Alongside an ambitious product roadmap, we are significantly growing the User Research team so you’ll be working with the Product Directors, Recruitment and Senior Management to build out a team based on priorities.
Alongside team leadership, here are some areas you will lead:
Own the User Research competency across the organisation;
Understand, clarify and communicate the business value of User Research to the product process in quantitative and commercial terms;
Act as an ambassador; working to educate different audiences with information and storytelling;
Work with the Product Directors, Principal Designers and team to create and agree research plans, review progress and make recommendations;
Consult our banking customers on the benefits and value User Research including strategic assistance to plan user testing and optimization experiences during implementation;
Support the organisation across R&D, Sales, Consulting Services, SaaS and Senior Management on User Research;
Work with Design Leadership across the organisation to align principles and support the UX Guild community;
Collaborate closely with the researchers to review and improve definitions of research quality, improvements to processes and deliverables;
Own the continuous improvement of processes, tools and methodologies;
Develop complementary areas of analytics and optimisation for our managed services with the senior managers;
We have a great, creative culture in the Design team with over 50 Designers and Researchers working across the organisation. We are looking for someone who will be a great addition to this team, bringing creativity, passion and experience.
Backbase are market leaders in ‘Engagement Banking’ which is all about Customer engagement. We create experiences for some of the largest banks in the world so there are upwards of 70 million customer and bank employee users every day. If you’re looking to make an impact - this is the role for you. apply now
Of course, your team will be your first priority. We’ve already covered a lot of ground establishing a smart, motivated team, so you’ll be identifying and recommending personal development goals and providing coaching and guidance to help support their careers. We also like to have fun and strongly believe in a work-life balance, so an understanding of team culture and wellbeing is part of the Backbase DNA.
Backbase is constantly evolving and 2021 will be no exception. Alongside an ambitious product roadmap, we are significantly growing the User Research team so you’ll be working with the Product Directors, Recruitment and Senior Management to build out a team based on priorities.
Alongside team leadership, here are some areas you will lead:
Backbase are market leaders in ‘Engagement Banking’ which is all about Customer engagement. We create experiences for some of the largest banks in the world so there are upwards of 70 million customer and bank employee users every day. If you’re looking to make an impact - this is the role for you. apply now
REASONS TO
JOIN BACKBASE
trusted by
leading banks
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
reach our
moonshot
This is the place you need to be… We want to know you and your skills.
