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Principal UX Designer

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JOB FUNCTIONS

As a Principal UX Designer, you work with team leadership to strengthen design within the organisation, ensuring Backbase remains a market leader. You are recognised as an experienced UI/UX Designer within the organisation, acting as an ambassador for best practice UX Design when working with customers. You actively contribute to the Backbase product portfolio and customer success; continually looking for new ideas and driving a higher quality experience for users.

With your expertise, you lead and deliver full lifecycle product/project delivery across a number of initiatives/organisations, identifying improvements to the design methodology where required. As a senior member of the Design guild, you build strong relationships with complementary disciplines (Front-end and Product in particular) and helping to educate non-designers on UX best practice. You may also manage and coach team members within the team or discipline as well as support their career development.
    7+ years experience in Product/Service/UX/UI design in a product company, consulting firm, or agency. You have overseen multiple product launches at different phases of the product lifecycle
    2+ years experience in people management
    2+ years experience in Fintech and a passion for banking solutions
    Experience in designing products for APAC users, especially within South and Southeast Asia
    Expertise across a broad range of skills including, design, research, design strategy, and facilitation
    Fluent understanding of Material design guidelines, Apple HIG, and Atomic design
    Expert in working with design systems with tools such as Figma
    Outstanding portfolio demonstrating excellence in thought and execution
    Clear and confident communication and presentation skills in English and preferably one other APAC language
    Create and maintain strong relationships with the senior stakeholders and peers across Backbase and with Customers
    Have good influencing skills with the ability to sell design ideas and recommendations within the department
    Willingness to travel and work with customers on location
    trust me,

    it's my job at Backbase

    Within a multicultural company, you will be joining a dynamic team of UX designers, UX researchers, product designers and the wider design community within Backbase. Within Customer Success, you will work with various roles (Project Managers, Business Analysts, Solution Architects, Developers) to successfully implement Backbase solutions.

    As this role also relies heavily on your consulting skills, you will advise customers on all aspects of User Experience; from branding and visual design to experience design and information architecture. Beyond your design knowledge, your broader understanding of the dynamics of building and releasing software on a large scale will help you as you navigate conversations with your team and customers.

    In your daily project, you will be the source of design knowledge for all Backbase Apps and the Backbase Design System. Through a deep understanding of our UX patterns and UI components, you will guide customers and drive decisions towards product adoption in every sense (apps, journeys, UX patterns, etc.)

    As a people manager, you’ll help individuals grow their abilities while aligning them with company goals. You constantly help to grow the team to support the organization.

    You also get the chance to help drive more complex projects by using design tools and methodologies (segments, personas and other research collateral) and by partnering up with peers in research and development. Above all, you will be one of Customer Success’ design ambassadors, working to educate different audiences through confidence and storytelling.
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

Lead/co-lead and people manage the UX team in APAC
Able to coach and train peers and consult clients on UX / UI Design, Human Centred Design, user psychology, design practices and methodologies.
Hands-on implementation of omnichannel, Retail, SME, and Wealth banking product solutions across web, Android, and iOS for banks and financial institutions in APAC
Conduct and advocate for design and research activities, including wireframing, user testing, design facilitation etc.
Lead UX and communicate design strategies, theories, best practices, vision, and design principles to support stakeholder decision-making
Communicate and work collaboratively with cross-functional team members and agile squad
Oversee resourcing and work allocation for the department ensuring roadmaps or customer projects can be delivered
Contribute to the global UX chapter and strategic design initiatives. You are the go-to person for a particular domain and process within the organization
Grow the UX team and practice in APAC apply now

REASONS TO 
JOIN BACKBASE

develop yourself

Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.

a global community

With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

hybrid work model

We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.

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screenshot mobile, backbase
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trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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join us to
reach our
moonshot

This is the place you need to be… We want to know you and your skills.

Application form

you bring it
home

PRODUCT IMPLEMENTATION

We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. 

team challenge

PRODUCT IMPLEMENTATION

Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

travel the world

Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

learn by doing

Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

variety of projects

Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

fun

Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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employees backbase, photo
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at Backbase

Location

  • Amsterdam 56
  • Atlanta 23
  • Berlin 1
  • Boise 4
  • Bristol 8
  • Cardiff 14
  • Dubai 1
  • Frankfurt 4
  • Hyderabad 13
  • Johannesburg 1
  • Krakow 23
  • London 5
  • Melbourne 2
  • Mexico City 12
  • Milan 1
  • Munich 1
  • Princeton 1
  • Providence 1
  • Singapore 10
  • Sydney 2
  • Tokyo 5
  • Toronto 4
  • Utrecht 1
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Principal UX Designer

city in the garden!

BACKBASE IN SINGAPORE

We officially opened our Singapore office in November 2018, strengthening our presence in the APAC region. 

Located just a block from the Singapore River bay, our office is located in one of the co-working spaces in the city center. We are based in a vibrant area within walking distance to China Town and Raffles Place. From the small stores to a number of authentic restaurants and cafes, there’s excitement and hustle in the district. 

Already sold on it? Well, we’ll just make it a bit better. The office is easily accessible by public transport:  bus and MRT stops are just a few minutes away.

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#agilemindset

CULTURE

Right now we are home to a rather small team, but its growing fast.  We’re constantly looking for new talent to enhance our expertise in the region and challenge financial players in Asia to join the digital age. We often need to be onsite with clients in New Zealand, Vietnam, Thailand, which makes us really value the moments when we are all together in Singapore. So expect to celebrate these occasions with team drinks and outings whenever possible. 

modern

Cool and modern office with a great vibe. Join us every Friday for beers and snacks, and get to know our neighbours in the office.

savings

Coverage by social security savings plan (Central Provident Fund).

refreshments

Free supply of refreshments and snacks throughout the day.

 

referral

Referral bonus incentive for bringing the best talent.

clothing

You can wear clothes you feel comfortable in.

high spec equipment

We provide all employees with high-spec Macs and tech set up.

well-being

Access to the premium Headspace app.

training budget

Specific budget for your personal development.

find your next job
at Backbase

Location

  • Amsterdam 62
  • Atlanta 10
  • Berlin 1
  • Boise 7
  • Bristol 11
  • Cardiff 16
  • Frankfurt 2
  • Guadalajara 3
  • Hyderabad 15
  • Krakow 20
  • Kuala Lumpur 1
  • London 15
  • manila 1
  • Melbourne 1
  • Mexico City 16
  • Milan 1
  • Singapore 7
  • Sydney 2
  • Tokyo 4
  • Toronto 7
  • Utrecht 3
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curious

OUR VALUES

We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

can do

OUR VALUES

No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

entrepreneurial

OUR VALUES

We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

craftspeople

OUR VALUES

We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

together

OUR VALUES

We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

curious
can do
entrepreneurial
craftspeople
together

be the one
we're looking for!

apply now

Principal UX Designer

you applied
what now?

APPLICATION PROCESS

Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

recruiter

MEETFaith Gan

be the one
we're looking for!

apply now

Principal UX Designer

find your next job
likePrincipal UX Designer

Location

  • Amsterdam 74
  • Atlanta 7
  • Bogota 3
  • Boise 7
  • Bristol 2
  • Cardiff 1
  • Frankfurt 2
  • Guadalajara 10
  • Hanoi 1
  • Ho-Chi-Minh 2
  • hong-kong 1
  • Hyderabad 27
  • Johannesburg 3
  • Krakow 33
  • Kuala Lumpur 2
  • London 4
  • Manila 1
  • Melbourne 1
  • Mexico City 18
  • Milan 1
  • Princeton 5
  • riyadh 2
  • Sao Paulo 1
  • Singapore 9
  • Sydney 1
  • Toronto 5
  • Utrecht 1
radar, backbase

Job radar

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Set up your personal job radar

be the one
we're looking for!

apply now

Principal UX Designer

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