The Principal Business Analyst is part of the Customer Success (CS) team. CS is a team of highly motivated specialists with the specific skills and experience required to make sure that the implementation of our product at our customer’s location goes ahead as smoothly as possible. The CS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the larger CS team, you will report directly to the Lead BA of the CS hub you are part of.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the larger CS team, you will report directly to the Lead BA of the CS hub you are part of.
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You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity is a must.
- You have a university education and degree (preferable business or IT related);
- You have a minimum of 7 years experience in a business analysis role preferably in digital banking;
- You have a minimum of 7 years experience in a client facing position;
- You have experience in Financial Services industry
- You have experienced in requirements management and/or process modeling;
- You have knowledge of multiple development methodologies, e.g. SCRUM, RUP, Kanban, Waterfall;
- You have an excellent written and verbal skills in English;
- You have perseverance and pragmatism to solve complex problems;
- You have the ability to work under pressure;
- You have the ability to work in a multicultural and international environment;
- You have extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.
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THE JOB AT BACKBASE
As a Principal Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase CS team, because you are in the drivers seat to help our customers realize their digital vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them to successful implementations with the Backbase product.
The Principal Business Analyst is expected to:
Gather, define and prioritize requirements of the project in close collaboration with the client;
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirement change;
Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success;
cAct as a trusted consultant to our clients and implementation partners apply now
This is a crucial role within the Backbase CS team, because you are in the drivers seat to help our customers realize their digital vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them to successful implementations with the Backbase product.
The Principal Business Analyst is expected to:
REASONS TO
JOIN BACKBASE
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This is the place you need to be… We want to know you and your skills.
