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Operations Officer (Product Implementation) Amsterdam

The job in short

We are looking for an internally-focused, dynamic, driven, and energetic Operations Officer with a “get things done” attitude to join our Customer Success team. Must be able to work well under stress and think fast on their feet. You love a challenge and are not afraid of ambiguity and not afraid to get your hands dirty!

Meet the job

As an Operations Officer, you are responsible for the internal operations of a local Customer Success hub. You will build strong relationships with your department managers be aware of any changes coming into the department. You are often the primary point of contact for questions from the teams. You take pride in making sure all communication within the department is of the highest standard.

You work closely with other Operations Managers across Backbase to share practices, support each other in day-to-day tasks, and align your workflows. Your job varies from approving hours and expenses to helping create/improve data reports, as well as aligning with other business support departments. You will help to track initiatives that improve the effectiveness, productivity, retention, and skillset of our people.

One of your responsibilities will be to focus on office culture and people engagement by implementing improvements to work environments, team activities, and various events as well as support your region in the on-boarding of internal and external partners to Backbase. This role has a high potential to grow into a Jr. Operations Manager.

How about you?

• You have 1+ years of experience;
• You are versatile, accurate, self-driven, proactive and completely hands-on;
• Your passion for organization, detail, continuous process improvement and people engagement are the hallmarks of a strong team leader;
• You have strong analytical side, can spot issues and have the drive to investigate;
• You feel comfortable working independently with strong prioritization skills.

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Any Questions?

Contact Brigita Dirziute, recruiter

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Our hiring journey

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!

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