For our Customer Success team, we’re looking for an internally focused, dynamic, driven, and energetic Operations Manager with a ‘get things done’ attitude. Must be able to work well under stress and think fast on your feet.
- You have 2-4 years of experience as an operations consultant and/or project manager;
- You are versatile, accurate, self-driven, proactive, and completely hands-on;
- You love a challenge and are not afraid of ambiguity;
- You are passionate for organization, detail, continuous process improvement and people engagement;
- You have a strong analytical side, can spot issues and are driven to investigate;
- You can support your decisions with both qualitative and quantitative data (strong command of Excel);
- You feel comfortable working independently with strong prioritization skills and know how to organize your day;
- You can clearly communicate your decisions and ideas to senior stakeholders;
- You take pride in making sure all communication within the department is of the highest standard.
trust me,
it's my job
THE JOB AT BACKBASE
Work day in and day out with an international team of engineers, designers, consultants, project managers, sales executives, and strategic partners to scale Backbase to new heights.
Create and maintain functioning squads working in close partnership with People Managers and leaders in delivery and technology to assemble the most effective teams.
Build strong relationships with your department managers in order to be aware of any changes coming into the department.
Monitor, balance, and find ways to maximize the productive and billable utilisation of engineers and consultants to fulfil project needs.
Act as the primary point of contact for questions from the teams.
Track and drive initiatives that improve the effectiveness, productivity, retention, and skill set of our people.
Work closely with other operations managers across Backbase to share practices, support each other in global allocation management, and align to one way of working.
Continuously drive process improvement in all internal aspects of a professional services business, from hiring/onboarding, software implementation, time tracking and expenses, invoicing, staffing, objective setting, and people performance management using Lean methodology.
Focus on people’s engagement by implementing improvements to work environments, team activities, and various ceremonies/events. apply now
Create and maintain functioning squads working in close partnership with People Managers and leaders in delivery and technology to assemble the most effective teams.
Build strong relationships with your department managers in order to be aware of any changes coming into the department.
Monitor, balance, and find ways to maximize the productive and billable utilisation of engineers and consultants to fulfil project needs.
Act as the primary point of contact for questions from the teams.
Track and drive initiatives that improve the effectiveness, productivity, retention, and skill set of our people.
Work closely with other operations managers across Backbase to share practices, support each other in global allocation management, and align to one way of working.
Continuously drive process improvement in all internal aspects of a professional services business, from hiring/onboarding, software implementation, time tracking and expenses, invoicing, staffing, objective setting, and people performance management using Lean methodology.
Focus on people’s engagement by implementing improvements to work environments, team activities, and various ceremonies/events. apply now
REASONS TO
JOIN BACKBASE
trusted by
leading banks
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
reach our
moonshot
This is the place you need to be… We want to know you and your skills.
