Lead and coach Technical Writers to produce best in class documentation and enable customers to quickly and easily learn about our product. The growing tech writer guild consists of 14 writers that are distributed across many different product lines and departments. The Guild is your main way to improve the tech writing craft. Our R&D department ships software updates every day and we have dedicated Agile teams to constantly improve and evolve our online documentation, references and tooling to accelerate customer projects. You’ll be the most active stakeholder working with these teams and the Product Oweners to share your knowledge and insights.
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Qualifications:
- 10+ years of experience writing documentation for developers;
- Excellent written and spoken English;
- 5+ years of experience coaching and/or supervising Technical Writers;
- 1-3 years of experience leading a Documentation platform or Technical Writing team.
- Establishes the information hierarchy of the entire documentation
- Understands functional requirements and is able to turn them into documentation
- Reviews changes and spots typos, grammatical errors and style guide clashes
- Collaborates with Developers to write developer tutorials
- Uses a command-line interface
- Uses a versioning system such as Git
- Writes in a mark-up language such as AsciiDoc
- Advises managers at Backbase about the legal impact of the documentation and about the support terms
- Supervises Principal Technical Writers.
Functional/technical skills:
trust me,
it's my job
THE JOB AT BACKBASE
You have a key role to advise our API and documentation platforms owners. Your vision brings together all documentation, APIs, and other reference materials. In this role, you assist Product Owners that are responsible for the teams that work on the API and documentation platforms.
Your daily responsibilities would be:
Coordinating the Technical Writer Guild;
Bringing the pain points from readers of the documentation and understanding the needs of your users to the technical writing guild;
Helping the technical writing guild to define best practices;
Working with value streams (departments) to align on technical writing improvements;
Evangelizing the importance of the technical writing craft. apply now
Your daily responsibilities would be:
REASONS TO
JOIN BACKBASE
trusted by
leading banks
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
reach our
moonshot
This is the place you need to be… We want to know you and your skills.
