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IT Support Engineer

job description department Cardiff application process similar jobs

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JOB FUNCTIONS

As an IT Support Engineer, you work in a team of motivated, driven, and fun IT professionals within a young, growing organisation and get a chance to provide the first line of support for our 1000+ end users globally.
  • You have a minimum 3 years of experience in a similar role;
  • You have working knowledge of Mac, Windows and Linux operating systems;
  • You are able to troubleshoot, resolve and apply workarounds on different ICT hardware devices, laptops, cameras, printers, IP phones/PBX and meeting room equipment;
  • You have familiarity with Atlassian products (Jira/Confluence) and with Google workspaces;
  • You have a degree or professional recognition in a relevant discipline and equivalent experience;
  • Having working knowledge of scripting languages is a plus;
  • You have a good English level, written and spoken;
  • You have fundamental knowledge of Apple operating systems;
  • You have a fundamental understanding of TCP/IP networking, proxies, SSL, LDAP
  • You have experience with any ticketing system;
  • You have an innovative, strong problem-solving skills and adaptability to new processes and procedures quickly, while dealing with many varied technical support requests and challenges;
  • Extra awesome, but not a must: Experience with JAMF.
More about this opening
You’ll always have the opportunity to get out of your comfort zone, wear different hats and challenge yourself
Mohamed Hamed
Mohamed Hamed iOS Engineer, EMEA Hub
What excites me most about working at Backbase is understanding the diverse needs of our customers and working with the team to solve them within the real-world constraints.
Grace Brady
Grace Brady Product Owner, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

Your goal is to track and resolve tickets, keep the ticket queue clean and manage effectively one-to-one user interactions. In this role you take ownership of customer issues reported through IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve system issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You will work closely with HR to support the onboarding/offboarding process, manage and track ICT inventory. You also write technical documentation for internal references and employee how-to guides. You administer user accounts & computer builds. It's your job to prioritise and resolve a range of technical queries logged directly and indirectly into the service desk ticketing system and provide prompt and accurate feedback to customers. apply now

REASONS TO 
JOIN BACKBASE

develop yourself

Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

a global community

With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

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screenshot mobile, backbase
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trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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join us to
reach our
moonshot

This is the place you need to be… We want to know you and your skills.

Application form

you support Backbase,
globally

BUSINESS SUPPORT

We’re a big department! We’re Recruitment and HR hiring the talents globally and making sure you feel part of the Backbase family. We’re Office Management and ICT making sure we have the best working environment.  We’re Finance, Legal and Compliance providing proper support for our business to expand.

team challenge

BUSINESS SUPPORT

We all come together to help the business make the smartest decisions and to create a great work experience for everyone at Backbase.  You measure, asses, automate and drive forward – in short – help our employees with any obstacles they might have along the way. Working together with global offices daily is not always easy. You are constantly on top of the game facilitating the rapid growth of Backbase. From a vendor invoice to contract with a new client, from onboarding of the new hires to opening a new hub. 900 employees, more than 10 locations, and over 100 clients means there’s no time to get bored.

opportunities

You will have plenty of space to identify improvements and act upon it. If you are a curious and proactive type – you’d love it!

big responsibility

You will work on projects that make a difference with a true share of autonomy and trust.

problem solvers

There’s no issue that you can’t solve! Nothing is impossible and you know it too!

partners in growth

You will work hand in hand with departments across Backbase to ensure smooth execution of strategic goals.

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borrel, werknemers, backbase support

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at Backbase

Location

  • Amsterdam 73
  • Atlanta 13
  • Bangalore 1
  • Boise 6
  • Bristol 10
  • Buenos Aires 1
  • Cardiff 18
  • Dubai 2
  • Frankfurt 5
  • Hyderabad 2
  • Johannesburg 1
  • Krakow 18
  • London 2
  • Melbourne 3
  • Mexico City 14
  • Princeton 2
  • Providence 1
  • Singapore 10
  • Tokyo 4
  • Toronto 10
  • Utrecht 2
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IT Support Engineer

welsh waterside!

BACKBASE IN CARDIFF

What started in 2016 as a small team of 8 people working from a pub, grew into our lively Cardiff office today. Now home to 70+ software engineers, product owners, scrum masters, QAs, and UX specialists this is our second largest product development hub.

Talk about a wow office space! Backbase Cardiff is based in the historic Bonded Warehouse: Atlantic Wharf in Cardiff Bay. Constructed in 1861, it’s one of the first warehouses built in Cardiff Docks. With excellent transport links and a breathtaking view of the Quay waterfront, this trendy, warehouse-style office will definitely make you reconsider working from home.

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cardiff office, employees, backbase
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cardiff office, backbase

#Together

CULTURE

A startup culture runs through everything we do at Backbase Cardiff. Teams form around customer problems and we’re often exploring new domains and technologies. To do this well – we’ve hired curious people who like to do things together. And this extends to our social life!

Parties, board games nights, competitions, monthly drinks, and weekly office lunches; our Office Experience management and Social Chapter make sure there’s something fun for everyone.

insurance

Option to take up private health insurance for you and your family members.

 

cycle

Loan bikes and cycle equipment plus benefit from a generous tax allowance with our Cycle to Work Scheme.

 

pension

Pension scheme with a 4.5% contribution matched by Backbase.

 

health

Discounted gym membership through our corporate fitness plan.

referral

Referral bonus incentive for bringing the best talent.

training budget

Specific budget for your personal development.

clothing

You can wear clothes you feel comfortable in.

high spec equipment

We provide all employees with high-spec Macs and tech set up

find your next job
at Backbase

Location

  • Amsterdam 73
  • Atlanta 13
  • Bangalore 1
  • Boise 6
  • Bristol 10
  • Buenos Aires 1
  • Cardiff 18
  • Dubai 2
  • Frankfurt 5
  • Hyderabad 2
  • Johannesburg 1
  • Krakow 18
  • London 2
  • Melbourne 3
  • Mexico City 14
  • Princeton 2
  • Providence 1
  • Singapore 10
  • Tokyo 4
  • Toronto 10
  • Utrecht 2
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curious

OUR VALUES

We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

can do

OUR VALUES

No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

entrepreneurial

OUR VALUES

We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

craftspeople

OUR VALUES

We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

together

OUR VALUES

We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

curious
can do
entrepreneurial
craftspeople
together

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we're looking for!

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IT Support Engineer

you applied
what now?

APPLICATION PROCESS

Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

recruiter

MEET Deke

be the one
we're looking for!

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IT Support Engineer

find your next job
like IT Support Engineer

Location

  • Amsterdam 72
  • Atlanta 16
  • Berlin 1
  • Boise 6
  • Bristol 8
  • Cardiff 14
  • Frankfurt 2
  • Guadalajara 2
  • Hanoi 2
  • Hyderabad 18
  • Krakow 21
  • Kuala Lumpur 1
  • London 12
  • Manila 1
  • Melbourne 1
  • Mexico City 10
  • Milan 1
  • Princeton 1
  • riyadh 1
  • Singapore 7
  • Sydney 1
  • Tokyo 4
  • Toronto 8
  • Utrecht 3
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Job radar

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IT Support Engineer

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