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IT Support Engineer (Business Support) Atlanta

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The job in short

As an IT Support Engineer, you work in a team of motivated, driven, and fun IT professionals within a young, growing organisation and get a chance to provide the first line of support for our 800+ end users globally.

Meet the job

Your goal is to track and resolve tickets, keep the ticket queue clean and manage effectively one-to-one user interactions. In this role you take ownership of customer issues reported through IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve system issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You also write technical documentation for internal references and employee how-to guides. You administer user accounts & computer builds. It’s your job to prioritize and resolve a range of technical queries logged directly and indirectly into the service desk ticketing system and provide prompt and accurate feedback to customers. In this role, you will also get a chance to provide guidance and mentoring to junior IT Support Engineers.

How about you?

· Minimum of 2 years of experience in a similar role, including experience managing changes
·Working experience of MAC/G-Suite troubleshooting, Atlassian Jira/Confluence, Printers, IP phones/PBX and meeting room equipment
· A degree or professional recognition in a relevant discipline and equivalent experience
· English language, written and spoken
· Fundamental knowledge of Apple operating systems including mobile devices
· Fundamental understanding of TCP/IP networking

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Perks of working at Backbase

Our People Learning & Development Success & Celebration Healthy food & fitness Office life & Swag

We love working with smart, amazing people from all over the world. At Backbase we really strive to be open & inclusive. Together, with more than 60 different nationalities in our offices globally,  we make it happen! Backbase is not just about professional relationships, it is a place where you find genuine, true friendships. Come as you are and blend in.

Being part of such a diverse community truly gives you an opportunity to learn and grow both professionally and personally. We believe that at Backbase you need to be brave enough to go out of your comfort zone to explore new areas, learn from it and drive it home. The key factor is to get new insights and continue our growth path – both yours and Backbase’s.

We take pride in our achievements and we like to celebrate them. We organise a variety of parties,celebrations, team outings, games nights and office drinks in all our global hubs.

We care about you and support an active lifestyle. Free healthy lunches and fruits are provided daily.  Want to let that stress out? You can unwind and have fun with one of our employee-initiated sports teams.

You get an enjoyable workplace, complete with focus areas collaborative spaces – nerf guns included. We’ll get you proper swag, the latest and greatest technologies to play with and awesome people to work with.

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Our hiring journey

Let’s Connect

Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!

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