- You have a minimum 3 years of experience in a similar role;
- Must have a good working knowledge of MacOS + Apple ecosystem in general;
- You have strong troubleshooting skills, and are able to resolve issues and apply timely solutions on different ICT hardware devices such as (but not limited to): Macbooks, IP cameras, printers, IP phones, Meeting room equipment;
- You have admin level experience with Slack or other Internal communication applications (such as MS Teams);
- You have admin level experience with Google workspaces;
- You have admin level experience with Atlassian products (Jira/Confluence) ;
- You have experience in employee onboarding/offboarding processes;
- You have a fluent level of English, written and spoken;
- You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP;
- You have experience with any Helpdesk ticketing system;
- Having a working knowledge of scripting languages is a plus (bash, python, powershell, etc);
- Experience with JAMF (Extra awesome, but not a must);
- Exposure to Cloud tech and administration will be beneficial;
- Exposure to the Microsoft ecosystem is beneficial (Windows, Office, Azure);
- You have a degree or certification in a relevant discipline or equivalent experience;
- You have a resiliency to working in, and providing support to, a fast paced CI/CD environment (AGILE is king).
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THE JOB AT BACKBASE
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