As part of the Backbase Customer Success Department (CS), you work closely with regional Sales, Solutions Engineering, Pursuit team, Delivery and RnD Departments. This is a crucial role because you will be making sure our proposals result in accurate levels of effort, feasible project plans and alignment to delivery methodologies to meet our customer expectations while balancing towards the budget expectations from the customer and the sales strategy to win the deal.
As Global Lead estimations analyst you will be leading a team of regional estimations analysts to ensure global standardisation is applied and report into the global Delivery Director of CS enablement.
You have excellent English language skills, written and spoken and feel comfortable interacting with senior stakeholders within Backbase, and potential customers at various levels. Organizational and cultural sensitivity is something that comes naturally to you.
- You have proven line management experience;
- You are able to showcase good analytical and evaluative skills;
- You have experienced with Digital banking platforms is a plus;
- You have experienced with working on mobile & web application development in the delivery cycle;
- You have perseverance and pragmatism help you solve complex problems on your own;
- You can communicate actively when needed within the team and management;
- You have proven customer facing experience to help you understand the customer needs.
You have at least 4 to 7 years experience working in estimating and/or implementing Digital transformation projects. You have an understanding of different SDLC methodologies (Agile, Iterative, Waterfall DevOps) and clear understanding of the digital banking domain.
You enjoy working with different stakeholders globally and are able to build quick relationships. On top of that you are always seeking for ways to improve yourself and the organisation.
Next to that:
it's my job
THE JOB AT BACKBASE
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a global community
With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.
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We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
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