The Field Enablement team drives the execution of Onboarding, Training Programs and Learning Journeys to on-goingly increase the productivity and effectiveness of our customer facing teams. Our Customer Success (CS) teams are responsible for the implementation of our Engagement Banking Platform and keeping our customers involved while the Platform evolves.
Your task, should you choose to accept it, is to equip them with best practices in regards to their own role and get their product knowledge to such a level they are all able to relate the product they implement to business value, allowing them to identify and initiate cross- and upsell opportunities. Preferably, these are best-practices you have collected from your own experience combined with the knowledge you have gained about Backbase.
Your task, should you choose to accept it, is to equip them with best practices in regards to their own role and get their product knowledge to such a level they are all able to relate the product they implement to business value, allowing them to identify and initiate cross- and upsell opportunities. Preferably, these are best-practices you have collected from your own experience combined with the knowledge you have gained about Backbase.
- You have a combination of 5+ years of enterprise software solutions selling or implementation, partner enablement, Field Enablement, and/or sales training experience. Banking, payments, tech or SaaS experience is a plus. However, a can-do mentality is of more importance than many years of experience;
- You are high energy, positive and passionate about helping others succeed. You are a natural coach, through effective questioning you guide self-evaluation of performance, help our sales teams diagnose areas for improvement and own the solution;
- You have excellent English speaking, writing, presentation and training skills, as well as a strong ability to persuade, inspire and motivate others. You have extensive "owning the room" experience, allowing you to naturally command the room;
- You have a proven ability to design and deliver sales training and development programs that scale and understand how to meaningfully measure results. In doing so, you have a strong ability to grasp complex, technical subjects and make them easy to understand;
- You are street smart and digital savvy. A true team player with a sense of humor, hands-on and self-motivated, able to drive progress and hit deadlines;
- You have strong project management skills and the ability to act decisively. Comfortable working across departments, time zones and multiple cultures;
- You have the ability to prioritize and plan effectively with a demonstrated ability to work well under pressure and in ambiguity. You thrive in a fast-paced environment and stay flexible and adaptable to growth and change;
- You naturally collaborate and generate a positive spirit of cooperation while coordinating diverse activities and groups within a team environment.
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it's my job
THE JOB AT BACKBASE
As a Field Enablement Manager, you will drive and deliver in-person / online training and coaching programs that enable all members of a project team except the developers. You can think of Project Managers, Delivery Directors, Customer Success Managers and many more.
You educate and coach the teams to understand and pitch the Backbase Platform and all it’s capabilities, in all the different go-to-market configurations and value propositions, for all the regions. You design always-on, continuous learning programs that on-goingly impact the productivity and effectiveness of our sales teams. Through standardising certification, you create all the fundamentals to consistently deliver A-Players.
You are someone who thinks strategically but executes with fine precision - part experienced sales leader, part solution engineer, part program owner and part coach.
Key Responsibilities:
Stakeholder Management - You have exceptional relationship building skills and partner with the CS Vice Presidents, Directors, Managers and representatives to drive a prioritized global and regional enablement plan. You are part of a relatively new team that loves to brainstorm and partner with CS, Sales Operations, Product Marketing and Strategy to curate and deliver high-quality content for your enablement program.
Program Management - You create and deliver scalable enablement plans and initiatives that should currently enable almost 400 people all over the world. You plan the execution throughout the year, fully owning the enablement calendar per region. You drive a cadence of quarterly, monthly, continuously learning and coaching activities. Even though the program needs to be scalable you need to address the specific needs per role.
Learning Journey Content Owner - You are not afraid to get your hands dirty and can personally drive the creation of learning journeys that are engaging and ensure sales will complete the learning courses with the expected outcome. The content will drive the enablement of the sales leaders within the regions to ensure they are skilled to coach their own people, reinforcing learning and best practices
Training & Coaching - You run the delivery and execution of training and coaching programs using online learning systems, in-person workshops and other content delivery platforms. You’re smart about which tools to use for which purpose, while never forgetting the need for scalability. This is why having a background in complex IT projects will come in handy.
Monitor Performance - You assess and measure the ability of our sales force to execute against standards of performance through online and face-to-face validation and certification exercises. It is your responsibility to create A-Players and give transparent feedback to our sales teams and their leadership.
Voice of the Field - You serve as a strong feedback mechanism from the field back to various teams within Backbase. You identify gapps affiliated with Field Enablement and work with the necessary resources to address those needs. apply now
You educate and coach the teams to understand and pitch the Backbase Platform and all it’s capabilities, in all the different go-to-market configurations and value propositions, for all the regions. You design always-on, continuous learning programs that on-goingly impact the productivity and effectiveness of our sales teams. Through standardising certification, you create all the fundamentals to consistently deliver A-Players.
You are someone who thinks strategically but executes with fine precision - part experienced sales leader, part solution engineer, part program owner and part coach.
Key Responsibilities:
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JOIN BACKBASE
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