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Director, Professional Services (Product Implementation) Toronto

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Contact Shanelle Rose

The job in short

As the Director of Professional Services, you have accountability and responsibility for managing the success of the customers in Canada. Both on the relationship, and therefore length and value of the engagement as well as on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected in local leadership.

Meet the job

● You will be responsible for the customer success of our Canada based customers. 

● Based on the product and market you are able to define a local strategy in the market on the future of various customers, regions and markets.
● Empowerment and management of the team to make decisions and operate at a level that will ensure success for the client and Backbase
● Your span of control is fairly small, on the opposite your span of support should be large.
● You lead also own accounts. Next to region targets, there are also personal customer targets.
● Working as a trilogy to empower Backbase people to make decisions and operate at a level that will ensure success for the client and Backbase.
● Overall Delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value.

● You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.
● Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement. But above all, a culture of trust.
● Relationship management .
● Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer program .
● Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement.
● Internal stakeholder management.

How about you?

● You have entrepreneurial mindset and a high level of initiative;
● You have proven sr account directorship experience in the digital world with financial institutes
;
● You are pragmatic, proven leadership experience with the ability to build, motivate and direct multiple customer success teams;
● You have significant experience working with C-level Client executives regularly;
● You exercise excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization;
● You are able to perform in a high demanding environment and know how to decomplex issues and knows how to communicate to the company management and peers;
● You are a relationship builder in an international corporate world who knows the true meaning of strategic customer management;
● You have worked within Financial Technology Services at Sr. Management or Director level and understands how to manage digital transformation and implementation. The complexities and challenges both internal and external are the environment you thrive in.

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Perks of working at Backbase

Our People Learning & Development Success & Celebration Healthy food & fitness Office life & Swag

We love working with smart, amazing people from all over the world. At Backbase we really strive to be open & inclusive. Together, with more than 60 different nationalities in our offices globally,  we make it happen! Backbase is not just about professional relationships, it is a place where you find genuine, true friendships. Come as you are and blend in.

Being part of such a diverse community truly gives you an opportunity to learn and grow both professionally and personally. We believe that at Backbase you need to be brave enough to go out of your comfort zone to explore new areas, learn from it and drive it home. The key factor is to get new insights and continue our growth path – both yours and Backbase’s.

We take pride in our achievements and we like to celebrate them. We organise a variety of parties,celebrations, team outings, games nights and office drinks in all our global hubs.

We care about you and support an active lifestyle. Free healthy lunches and fruits are provided daily.  Want to let that stress out? You can unwind and have fun with one of our employee-initiated sports teams.

You get an enjoyable workplace, complete with focus areas collaborative spaces – nerf guns included. We’ll get you proper swag, the latest and greatest technologies to play with and awesome people to work with.

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Our hiring journey

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!

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