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Director of Solutions Engineering Americas

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As the Director, Solutions Engineering Americas, you will lead a team of highly skilled Solutions Engineers (SEs) and Solutions Architects (SA) in both North and South America. The Solutions Engineering department is a global team which serves the various sales regions world wide.The team is responsible for obtaining technical and product-specific closure during the sales cycle.
  • 10-15 years of experience with at least 5 years of leadership (driving, motivating, empowering team);
  • Strong collaboration and communication skills, leadership, organization, and the ability to work well in teams (both technical and business and executive levels);
  • Strong analytical skills and demonstrated creative problem-solving approach;
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience;
  • Experience in all aspects of pre-sales;

  • Preferred Qualifications:
  • Ability to decipher complex customer requirements and communicate effectively;
  • Ability to envision creative solution strategies to remove obstacles and accelerate sales;
More about this opening
You’ll always have the opportunity to get out of your comfort zone, wear different hats and challenge yourself
Mohamed Hamed
Mohamed Hamed iOS Engineer, EMEA Hub

trust me,
it's my job


On a day-to-day basis you will provide coaching and mentoring to your team members on sales best practices. Also you will ensure the approach of each sales cycle with the proper preparation to deliver high impact presentations and demonstrations. As the leader of the team, you are accountable for leading and driving the team to achieve regional revenue targets inclusive of all hiring, mentoring, assessment, improvement, and performance of the team. You will also be engaging with prospects and customers directly including presenting and demonstrating in order to effectively position Backbase and the products and services we sell.

This position reports directly to the VP of Solution Engineering. Ideal candidates will be results-oriented, customer-focused individuals with technical depth, familiarity with Financial Services & Digital markets as well as an appreciation for complex accelerated sales cycles. Backbase is a rapidly growing company in a rapidly growing market and the ability to implement and drive internal best practices is critical to your success in this position. Candidates must be able to demonstrate how they have successfully identified and linked customer business requirements to capabilities so that the benefits are clearly understood and differentiated from the competition.

  • Responsible for leading and driving a Solution Engineering or similar team to achieve regional revenue targets;
  • Ability to work cross-functionally and foster collaboration within a global environment (both internally and externally);
  • Utilize strong interpersonal skills in working with customers, prospects and internal teams;
  • Work in an individual contributor capacity and take on sales cycles when needed to close business;
  • Optimize organizational structure to support Backbase’s direct and partner sales channels;
  • Oversee and contribute to creation of technical proposals for prospects (including technical clarifications of RFP responses, meeting follow-ups, and proposal questions);
  • Present solutions to prospects and the differentiated business value they will provide
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    develop yourself

    Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

    a global community

    With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

    pride and fun

    We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

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    trusted by
    leading banks

    We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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    join us to
    reach our

    This is the place you need to be… We want to know you and your skills.

    Application form

    Upload your resume in PDF, DOCX or DOC

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    you win
    clients over


    In Solution Engineering, the pressure is high. Our work impacts the sales cycle and convinces the client of how easy it is to use the Backbase Digital-First Banking platform. We over-deliver without under promising. 

    team challenge



    We understand our clients’ needs and know how to translate that to our product. Traveling is a big part of the work so maintaining a work-life balance can be challenging at times. But don’t worry! .We have plenty of things to offer in return.  Work with C-level executives in the biggest banks around the globe, discover the world and see the real impact of your work in closed deals and satisfied clients. 

    no fluff, just stuff

    We have no time for bullsh*t. It is all about quick decision-making and real solutions.


    You know the product inside and out, and you are ready to exceed our customers’ expectations. No matter the challenge, you always aim higher.

    variety of tasks

    Don’t stress about only doing POCs for clients. You will find plenty of opportunities to switch contexts and work on a variety of different tasks


    Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.

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    find your next job
    at Backbase


    • Amsterdam 42
    • Atlanta 7
    • Boise 1
    • Cardiff 11
    • Frankfurt 1
    • London 1
    • Melbourne 3
    • Mexico City 2
    • Princeton 2
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    Director of Solutions Engineering Americas

    on the corner of Peachtree and Peachtree


    North America is one of our high-growth markets and home to our Atlanta product implementation hub. Five years ago we started with less than 6 employees in a small corner space. Now, we’ve grown into a close-knit team of over 100+ employees occupying two spacious and inviting office suites. This is Backbase North America’s Headquarters.  

    We’re situated in the most desirable ‘Inside the Perimeter’ location. Backbase Atlanta is based in the heart of Midtown Atlanta at 10 10th Street NW.  If you are seeking breathtaking views of the Atlanta Skyline, look no further. We have easy access to restaurants, hotels, parks, theaters, neighborhood events, and more.  This property is energy-star labeled with efficient and robust fiber optic options, redundant power, lobby wi-fi, and shared collaboration space. Take advantage of the onsite gym, a community lounge/game room with pool, ping pong, foosball, the conference center, communal lobby, and outdoor terrace…just to name a few.

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    Our Social Group, Basecamp, will keep you entertained with nonstop fun.  They make sure that there’s something fun for everyone. Take a load off and join us for our monthly Happy Hour at one of the 33 restaurants within two blocks.  There is lunchtime themed trivia and game nights with board games or your choice of Xbox/Playstation/Switch game competitions. 

    Wait, there’s more! 

    Theatre performances, summer parties, holiday parties, and baby showers for moms and dads. Plus we love to visit Top Golf, The Painted Duck Bowling and more. Of course, giving back is also important to us and we often host community service events as well.


    Multiple options to choose from; you choose the plan that will work best for you and your family members.


    Free daily healthy lunches, prepared by our in-house chef. Plus plenty fresh fruit, and snacks.


    With MARTA within a few feet away and a security access parking garage attached to our building with 835 covered parking spaces, you choose how you would like to get to the office and we will pay for either option.


    Regular happy hours at the office with drinks, snacks and lots of laughter.

    find your next job
    at Backbase


    • Amsterdam 29
    • Atlanta 2
    • Cardiff 8
    • Dubai 3
    • Frankfurt 2
    • Krakow 5
    • London 4
    • Mexico City 2
    • Mumbai 1
    • Princeton 2
    • Singapore 3
    • Utrecht 1
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    We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

    can do


    No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.



    We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.



    We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.



    We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

    can do

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    we're looking for!

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    Director of Solutions Engineering Americas

    you applied
    what now?


    Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

    Let’s Connect

    Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

    Let’s Meet

    Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

    Let’s DeepDive

    The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

    Welcome to the family!

    It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.




    MEET Sam Janssen

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    Director of Solutions Engineering Americas

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    like Director of Solutions Engineering Americas


    • Amsterdam 67
    • Atlanta 11
    • Bogota 1
    • Boise 5
    • Cardiff 7
    • Dubai 1
    • Frankfurt 3
    • Ho-Chi-Minh 1
    • Hyderabad 1
    • Krakow 10
    • London 3
    • Melbourne 2
    • Mexico City 10
    • Princeton 2
    • Providence 2
    • Sao Paulo 1
    • Singapore 7
    • Tokyo 4
    • Toronto 6
    • Utrecht 2
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    Director of Solutions Engineering Americas

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