As Delivery Manager, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.
- You have 8+ years experience;
- You managed a department or multiple streams/programs of work;
- You have at least 6 years of financial sector experience;
- You can demonstrate experience in training other PMs and team members;
- You hold a Bachelor’s degree;
- Full professional proficiency in the English language.
it's my job
THE JOB AT BACKBASE
You are responsible for the regional delivery strategy and for sharing the vision to the customers, the broader organization while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities.
You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team. Billability, employee happiness, education, personal care and team results.
Use of Tools and Methods:
Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.
a global community
With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
hybrid work model
We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.