Overall Delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value. Creating an account plan together with sales and technology. Identify quick wins and long term opportunities to help drive operational value.
Cross Department Delivery
- Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading FinTech company. Agile is our middle name and we love pushing innovation in the digital banking world. We make it work.
- And we’re not done innovating just yet. Our 600+ employees work together on better and more advanced products. As we are in scale-up phase, we don’t believe in simply “doing our jobs”. We’ve always got room for new, creative talent to push us further. What will you bring to make us stronger?
- We are organized to support you. You will receive time to educate yourself and will work with some of the best specialists in the business. Having fun is allowed at Backbase :-). We are work and play. At Backbase, you can come as you are and say it like it is.
it's my job
THE JOB AT BACKBASE
With this portfolio you will create both value for the Customer and the Backbase Product. You will work together with the Customer to see whether bespoke feature requests can be transformed into our standard Backbase product, creating mutual benefit.
Process; providing delivery best practice insights and advice
Escalation on program delivery before Executive Management.
All projects within the portfolio will report to you. You will not be responsible for hiring, firing and appraisals. You steer and monitor all the projects, step in when needed, but focus on enabling the teams to execute at full efficiency.
For new projects or product features you will decide which department/team should execute it and work together with operations to make a staffing plan.
Strategy & Product Development
Ensuring alignment of roadmaps - Client and Backbase; how do we influence each other and drive ongoing strategic alignment of roadmaps, new feature creation, and strengthening of the overall vertical solutions.
Understanding clients digital strategy, the plan in place to realize the strategy, progress against that plan, and how Backbase supports this effort
Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer program
Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement.
You will spend about half of your time on-site at various Customer locations.
Tactical stakeholder management with the tier one System Integrator that is involved with the customer. apply now
Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.
a global community
With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.