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Europe

Netherlands

Amsterdam Utrecht

Poland

Krakow

United Kingdom

Bristol Cardiff London
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North America

Canada

Toronto

Mexico

Mexico City
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Asia

Singapore

Singapore
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Middle East

UAE

Dubai
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Delivery Director

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JOB FUNCTIONS

You lead one, possibly two, global Customer Accounts together with a customer success and technology director. Working as a trilogy to empower Backbase people to make decisions and operate at a level that will ensure success for the client and Backbase.

Overall Delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value. Creating an account plan together with sales and technology. Identify quick wins and long term opportunities to help drive operational value.

Cross Department Delivery
  • Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading FinTech company. Agile is our middle name and we love pushing innovation in the digital banking world. We make it work.
  • And we’re not done innovating just yet. Our 600+ employees work together on better and more advanced products. As we are in scale-up phase, we don’t believe in simply “doing our jobs”. We’ve always got room for new, creative talent to push us further. What will you bring to make us stronger?
  • We are organized to support you. You will receive time to educate yourself and will work with some of the best specialists in the business. Having fun is allowed at Backbase :-). We are work and play. At Backbase, you can come as you are and say it like it is.
  • Join us for a journey instead of a job!
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Solution Architect, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.

With this portfolio you will create both value for the Customer and the Backbase Product. You will work together with the Customer to see whether bespoke feature requests can be transformed into our standard Backbase product, creating mutual benefit.

Process; providing delivery best practice insights and advice

Escalation on program delivery before Executive Management.

All projects within the portfolio will report to you. You will not be responsible for hiring, firing and appraisals. You steer and monitor all the projects, step in when needed, but focus on enabling the teams to execute at full efficiency.

For new projects or product features you will decide which department/team should execute it and work together with operations to make a staffing plan.

Strategy & Product Development

Ensuring alignment of roadmaps - Client and Backbase; how do we influence each other and drive ongoing strategic alignment of roadmaps, new feature creation, and strengthening of the overall vertical solutions.

Understanding clients digital strategy, the plan in place to realize the strategy, progress against that plan, and how Backbase supports this effort

Relationship management

Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer program

Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement.

You will spend about half of your time on-site at various Customer locations.
Tactical stakeholder management with the tier one System Integrator that is involved with the customer. apply now

REASONS TO 
JOIN BACKBASE

develop yourself

Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

a global community

With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

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trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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join us to
reach our
moonshot

This is the place you need to be… We want to know you and your skills.

Application form

you bring it
home

PRODUCT IMPLEMENTATION

We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. Test Rob

team challenge

PRODUCT IMPLEMENTATION

Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

travel the world

Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

learn by doing

Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

variety of projects

Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

fun

Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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at Backbase

Location

  • Amsterdam 40
  • Atlanta 4
  • Cardiff 10
  • Dubai 1
  • Frankfurt 2
  • Krakow 8
  • London 2
  • Melbourne 2
  • Mexico City 4
  • Princeton 5
  • Singapore 7
  • Sydney 1
  • Tokyo 2
  • Utrecht 1
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you applied
what now?

APPLICATION PROCESS

Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

 

 

recruiter

MEET Kenneth Van Der Zalm

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we're looking for!

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like Delivery Director

Location

  • Amsterdam 73
  • Atlanta 13
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  • Cardiff 18
  • Dubai 2
  • Frankfurt 5
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  • London 4
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  • Mexico City 14
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  • Toronto 10
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