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Delivery Director – Remote position in Eastern & Central timezones (USA or Canada)

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As a Delivery Director, you play an integral role in driving the regional delivery strategy for your Hub. In conjunction with our RVP Customer Success, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.
  • 8+ years of professional experience;
  • Strong hands-on software implementation experience (managing and leading);
  • Expert-level understanding of Agile methodology;
  • Experience managing a department;
  • 4+ years managing external client with the ability to manage multiple clients at once;
  • Experience developing and executing onboarding/training plans for your teams;
  • Knowledge of/experience with the following tools: Google Workspace, Jira, Confluence;
  • Bachelor's degree;
  • Strong written and verbal communication skills in English;
  • 6+ years of experience in Financial Services and/or Banking is a huge plus!
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job


In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams.

You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub’s regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management.

As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase.

With your unshakeable communication skills, you won’t shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders across all levels including those who are part of the C-suite on both the Backbase and client sides.

A passion for people management, coaching, and mentorship are key for this position and you will play a big part in building and maintaining a top-of-class Delivery Team for your Hub. You are the go-to person for your teams when they have questions when it comes to tools, delivery plans, and product requirements. Your best practices will help to streamline the day-to-day work within Delivery and your expert-level knowledge of Agile will guide your teams when creating delivery plans and ways of working. apply now


develop yourself

Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.

a global community

With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

hybrid work model

We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.

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trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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join us to
reach our

This is the place you need to be… We want to know you and your skills.

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you bring it


We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. 

team challenge


Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

travel the world

Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

learn by doing

Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

variety of projects

Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.


Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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find your next job
at Backbase


  • Amsterdam 56
  • Atlanta 23
  • Berlin 1
  • Boise 4
  • Bristol 8
  • Cardiff 14
  • Dubai 1
  • Frankfurt 4
  • Hyderabad 13
  • Johannesburg 1
  • Krakow 23
  • London 5
  • Melbourne 2
  • Mexico City 12
  • Milan 1
  • Munich 1
  • Princeton 1
  • Providence 1
  • Singapore 10
  • Sydney 2
  • Tokyo 5
  • Toronto 4
  • Utrecht 1
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Delivery Director – Remote position in Eastern & Central timezones (USA or Canada)

Our Strength


We’ve been scaling up since 2018, and our Canadian head office is now more than 80 people strong. We work with some of the largest banks across Canada and the United States, using our next-gen engagement platform and startup culture to help them transform.

We may be a little more grown-up now, but that doesn’t mean we can’t have fun. Summer parties, holiday events, tech summits, and regular get-togethers are part of life when you work at Backbase. We also understand that there are many benefits to working at home – that’s why we enable our people from The Six to the NWT and everywhere in between. We even invest in your home office set-up so you can do your best work with ergonomic, comfortable equipment and furniture.

Located on the PATH in downtown Toronto, our office is an easy commute by TTC or GO Transit. When you arrive, you’ll be treated to great views and many amenities, including a huge rooftop patio!

Did you come from the tech industry but want a new challenge? Or maybe you earned your stripes in the trenches of large enterprise but are seeking a better way? Then Backbase may be the place for you! Come and join the fintech revolution!



Join us for drinks at happy hour every week and regular social activities in the city. Share projects with Amsterdam colleagues who come to visit regularly, and grab an opportunity to work with people around the globe. 


Cool new office space.


Health and life insurance, dental, vision care, and more.


Free supply of drinks, fresh fruits, and snacks.


Weekly happy hours and team outings.

training budget

Specific budget for your personal development.


Referral bonus incentive for bringing the best talent.


You can wear clothes you feel comfortable in.

high spec equipment

We provide all employees with high-spec Macs and tech set up.

find your next job
at Backbase


  • Amsterdam 96
  • Atlanta 21
  • Boise 8
  • Bristol 2
  • Cardiff 7
  • Frankfurt 2
  • Guadalajara 9
  • Ho-Chi-Minh 2
  • Hyderabad 17
  • Jakarta 1
  • Krakow 33
  • Kuala Lumpur 1
  • London 11
  • Manila 1
  • Melbourne 1
  • Mexico City 17
  • Princeton 1
  • Sao Paulo 1
  • Singapore 16
  • Sydney 2
  • Tokyo 3
  • Toronto 14
  • Utrecht 1
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We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

can do


No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.



We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.



We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.



We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

can do

be the one
we're looking for!

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Delivery Director – Remote position in Eastern & Central timezones (USA or Canada)

you applied
what now?


Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.


MEETAmanda Cepero

be the one
we're looking for!

apply now

Delivery Director – Remote position in Eastern & Central timezones (USA or Canada)

find your next job
likeDelivery Director – Remote position in Eastern & Central timezones (USA or Canada)


  • Amsterdam 65
  • Atlanta 6
  • Bogota 3
  • Boise 9
  • Bristol 2
  • Cardiff 3
  • Frankfurt 1
  • Guadalajara 10
  • Hanoi 1
  • Ho-Chi-Minh 2
  • hong-kong 1
  • Hyderabad 22
  • Johannesburg 3
  • Krakow 25
  • Kuala Lumpur 2
  • London 2
  • Melbourne 1
  • Mexico City 18
  • Milan 1
  • Princeton 4
  • riyadh 2
  • Sao Paulo 1
  • Singapore 10
  • Sydney 1
  • Toronto 1
  • Utrecht 1
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

be the one
we're looking for!

apply now

Delivery Director – Remote position in Eastern & Central timezones (USA or Canada)

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