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Delivery Director

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JOB FUNCTIONS

As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.
  • 8+ years experience
  • Managed a department or multiple streams/programs of work
  • At least 6 years of financial sector experience
  • Can demonstrate experience in training other PMs and team members
  • Bachelor's degree
  • Full professional proficiency in the English language
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

You are responsible for the regional delivery strategy and for sharing the vision to the customers and the broader organization; while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities.

You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team; Billability, employee happiness, education, personal care and team results.

Functional/technical skills
Use of Tools and Methods:

Superior knowledge of standard software tools related to the daily position's responsibilities, answer questions for colleagues related to those tools, and leads tutorials on best practices for using software tools

Provide teams, colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively while strongly promoting agile philosophy and ways of working.

Financial Management:

Understands company reporting requirements and participates in cross-company reporting initiatives

Able to draw clear conclusions and build a strategy for a department based on data

Understands the business operations including legal, financial, HR etc. aspects

Constantly communicates company vision and strategy

Client Management:

Confidently managing C-suite stakeholders and engage in strategic planning for the client

Ability to discuss new business opportunities with the client

Engages in difficult conversations

Able and confident to perform/facilitate sessions at conferences, expert panels etc.

Change Management:

Able to communicate vision and create a strategy for the change

Able to influence transformational change

Able to champion and drive changes

Risks and Issues Management:

Present risks and issues to MT level apply now

REASONS TO 
JOIN BACKBASE

develop yourself

Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

a global community

With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

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trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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join us to
reach our
moonshot

This is the place you need to be… We want to know you and your skills.

Application form

you bring it
home

PRODUCT IMPLEMENTATION

We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. Test Rob

team challenge

PRODUCT IMPLEMENTATION

Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

travel the world

Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

learn by doing

Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

variety of projects

Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

fun

Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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find your next job
at Backbase

Location

  • Amsterdam 40
  • Atlanta 4
  • Cardiff 10
  • Dubai 1
  • Frankfurt 2
  • Krakow 8
  • London 2
  • Melbourne 2
  • Mexico City 4
  • Princeton 5
  • Singapore 7
  • Sydney 1
  • Tokyo 2
  • Utrecht 1
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Delivery Director

home of the
reigning NBA Champions

BACKBASE IN TORONTO

Scaling-up since 2018, our Backbase Toronto office is among our youngest product implementation hubs. Or as we like to call it: a small and strong team making waves in the Canadian financial sector. Our team works closely with Backbase clients in Canada (the biggest bank and credit union) to speed up their digital transformation. Implementing specific product capabilities for our highly demanding clients means that exceeding expectations and taking ownership are daily must-dos.

Our trendy office is currently located in one of the coworking spaces of Downtown Toronto’s financial district, just above the historic Dineen coffee shop. Commuting is a breeze with TTC Queen Station, streetcars, and buses nearby.

#startupvibe!

CULTURE

Join us for drinks at happy hour every week and regular social activities in the city. Share projects with Amsterdam colleagues who come to visit regularly, and grab an opportunity to work with people around the globe. 

modern

Cool new office space.

insurance

Health and life insurance, dental, vision care, and more.

snacks

Free supply of drinks, fresh fruits, and snacks.

social

Weekly happy hours and team outings.

find your next job
at Backbase

Location

  • Amsterdam 73
  • Atlanta 13
  • Bangalore 1
  • Boise 6
  • Bristol 10
  • Buenos Aires 1
  • Cardiff 18
  • Dubai 2
  • Frankfurt 5
  • Hyderabad 2
  • Johannesburg 1
  • Krakow 18
  • London 2
  • Melbourne 3
  • Mexico City 14
  • Princeton 2
  • Providence 1
  • Singapore 10
  • Tokyo 4
  • Toronto 10
  • Utrecht 2
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curious

OUR VALUES

We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

can do

OUR VALUES

No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

entrepreneurial

OUR VALUES

We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

craftspeople

OUR VALUES

We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

together

OUR VALUES

We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

curious
can do
entrepreneurial
craftspeople
together

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we're looking for!

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Delivery Director

you applied
what now?

APPLICATION PROCESS

Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

 

 

recruiter

MEET Amit Hinduja

be the one
we're looking for!

apply now

Delivery Director

find your next job
like Delivery Director

Location

  • Amsterdam 73
  • Atlanta 22
  • Boise 4
  • Bristol 6
  • Buenos Aires 1
  • Cardiff 17
  • Dubai 1
  • Frankfurt 4
  • Hyderabad 2
  • Johannesburg 1
  • Krakow 20
  • London 5
  • Melbourne 1
  • Mexico City 13
  • Munich 1
  • Princeton 1
  • Providence 1
  • Singapore 10
  • Sydney 2
  • Tokyo 4
  • Toronto 11
  • Utrecht 2
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

be the one
we're looking for!

apply now

Delivery Director

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