As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.
- 8+ years experience
- Managed a department or multiple streams/programs of work
- At least 6 years of financial sector experience
- Can demonstrate experience in training other PMs and team members
- Bachelor’s degree
- Full professional proficiency in the English language
it's my job
THE JOB AT BACKBASE
You are responsible for the regional delivery strategy and for sharing the vision to the customers and the broader organization; while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities.
You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team; Billability, employee happiness, education, personal care and team results.
Use of Tools and Methods:
Superior knowledge of standard software tools related to the daily position’s responsibilities, answer questions for colleagues related to those tools, and leads tutorials on best practices for using software tools
Provide teams, colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively while strongly promoting agile philosophy and ways of working.
Understands company reporting requirements and participates in cross-company reporting initiatives
Able to draw clear conclusions and build a strategy for a department based on data
Understands the business operations including legal, financial, HR etc. aspects
Constantly communicates company vision and strategy
Confidently managing C-suite stakeholders and engage in strategic planning for the client
Ability to discuss new business opportunities with the client
Engages in difficult conversations
Able and confident to perform/facilitate sessions at conferences, expert panels etc.
Able to communicate vision and create a strategy for the change
Able to influence transformational change
Able to champion and drive changes
Risks and Issues Management:
Present risks and issues to MT level
Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.
a global community
With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
hybrid work model
We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.