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Customer Success Manager (Product Implementation) Toronto

The job in short

As the Customer Success Manager, you have accountability and responsibility for managing the
success of your customers in the Canada. Both on the relationship, and therefore length and value of
the engagement as well as on the revenue side. We always engage in three roles: Technical,
Delivery and Customer Success. We engage together.

Meet the job

You will be responsible for the customer success of our Canadian based customers.
Based on the product and market, you are able to define a local strategy in the market on the future of various customers, regions, and markets.
You make a significant contribution helping Backbase Enterprise Customerssuccessfully execute their Digital Transformation Program through our Products, Professional Services and your strategic insights.
Your span of control is fairly small, on the opposite your span of support should be large.
You lead and own accounts. Next to region targets, there are also personal customer targets.
You work with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value.
You drive continuous improvement efforts to support our customers in the most efficient and cost effective manner without losing track of contractual commitments and SLA’s.
You work closely with Backbase (Developer) teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations. Together, we make sure we stay ahead of the curve and bring the best solutions and programs to our customers

How about you?

You have an entrepreneurial mindset and a high level of initiative.
You have proven experience as a Senior Account Manager in the Digital World with Financial Institutions.
You have significant experience working with C-level Client executives regularly.
You exercise excellent client relationship and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
You are able to perform in a high demanding environment and know how to de-escalate issues and knows how to communicate to the company management and peers.
You are a relationship builder in an international corporate world who knows the true meaning of strategic customer management.
You have worked within Financial Technology Services at Management level and understands how to manage digital transformation and implementation. The complexities and challenges both internal and external are the environment you thrive in.
-You drive the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer program

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Any Questions?

Contact Boris Tai, recruiter

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

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How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!

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