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Customer Success Manager (Product Implementation) Boise

The job in short

Deliver strategic value to our Enterprise Customers through their entire relationship with Backbase by building a stronger operation.

Meet the job

In this role, you make a significant contribution helping Backbase Enterprise Customers
successfully execute their Digital Transformation Program through our Products, Professional
Services and your strategic insights.
You will be measured on revenue growth, customer satisfaction, customer retention and customer
reference-ability.
You will be responsible for some of our strategic partnerships and work closely with the customer
senior executive teams.
You drive continuous improvement efforts to support our customers in the most efficient and cost
effective manner without losing track of contractual commitments and SLA’s.
You work closely with Backbase (Developer) teams on new innovations, product roadmap
features, new solutions, market insights, solution adoption and implementations. Together, we
make sure we stay ahead of the curve and bring the best solutions and programs to our
customers.
Own all customer communication, new solution awareness, solution adoption and best practice
evangelism.

How about you?

-You hold a Bachelor’s degree in a relevant field; MBA preferred.
-You are a well-seasoned professional with proven senior Account Management experience
(C-level Clients), in a Digital; Software; or Technology environment.
-Former teams describe you as a strong pragmatic leader bringing out the best in them.
-As a person, you are motivated; goal oriented; persistent and a skilled negotiator with the proven
track record of driving change with clients.

Why Backbase?

Any Questions?

Contact Monica English, recruiter

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!

Do you have a question about this job? Contact Monica English
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