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Customer Success Manager

Toronto Product Implementation
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JOB FUNCTIONS

All jobs Client Services
Deliver strategic value to our Enterprise Customers through their entire relationship with Backbase by building a stronger operation.
  • You hold a Bachelor’s degree in a relevant field; MBA preferred.
  • You are a well-seasoned professional with proven senior Account Management experience (C-level Clients), in a Digital; Software; or Technology environment.
  • Former teams describe you as a strong pragmatic leader bringing out the best in them.
  • As a person, you are motivated; goal oriented; persistent and a skilled negotiator with the proven track record of driving change with clients.
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

In this role, you make a significant contribution helping Backbase Enterprise Customers
successfully execute their Digital Transformation Program through our Products, Professional
Services and your strategic insights.
  • You will be measured on revenue growth, customer satisfaction, customer retention and customer
    • reference-ability.
  • You will be responsible for some of our strategic partnerships and work closely with the customer
    • senior executive teams.
  • You drive continuous improvement efforts to support our customers in the most efficient and cost
    • effective manner without losing track of contractual commitments and SLA’s.
  • You work closely with Backbase (Developer) teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations.

    • Together, we make sure we stay ahead of the curve and bring the best solutions and programs to our customers. Own all customer communication, new solution awareness, solution adoption and best practice evangelism. apply now

    REASONS TO 
    JOIN BACKBASE

    develop yourself

    Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

    a global community

    With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

    pride and fun

    We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

    schreenshot, backbase
    screenshot mobile, backbase
    screenshot, mobile, backbase

    trusted by
    leading banks

    We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

    abn amro, backbase royal bank canada logo, backbase hsbc logo, backbase

    join us to
    reach our
    moonshot

    This is the place you need to be… We want to know you and your skills.

    Application form

    you bring it
    home

    PRODUCT IMPLEMENTATION

    We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. 

    team challenge

    PRODUCT IMPLEMENTATION

    Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

    travel the world

    Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

    learn by doing

    Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

    variety of projects

    Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

    fun

    Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

    you make it happen

    EVERY DAY

    Saurabh, Principal UX in Atlanta, on becoming 1% better every day

    More about Saurabh
    People Meet Saurabh

    Q&A with Marianna, Business Analyst in Amsterdam

    More about Marianna
    People Meet Marianna

    Living my childhood dream: Imran, Backend Engineer in Atlanta

    More about Imran
    People Meet Imran

    The importance of understanding people: Gaia, Senior UX Designer in Amsterdam

    More about Gaia
    People Meet Gaia

    all stories

    Take a glance at our technologies

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    at Backbase

    Location

    • Amsterdam 56
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    Customer Success Manager

    Toronto Product Implementation

    home of the
    reigning NBA Champions

    BACKBASE IN TORONTO

    Toronto

    Scaling-up since 2018, our Backbase Toronto office is among our youngest product implementation hubs. Or as we like to call it: a small and strong team making waves in the Canadian financial sector. Our team works closely with Backbase clients in Canada (the biggest bank and credit union) to speed up their digital transformation. Implementing specific product capabilities for our highly demanding clients means that exceeding expectations and taking ownership are daily must-dos.

    Our trendy office is currently located in one of the coworking spaces of Downtown Toronto’s financial district, just above the historic Dineen coffee shop. Commuting is a breeze with TTC Queen Station, streetcars, and buses nearby.

    #startupvibe!

    CULTURE

    Join us for drinks at happy hour every week and regular social activities in the city. Share projects with Amsterdam colleagues who come to visit regularly, and grab an opportunity to work with people around the globe. 

    modern

    Cool new office space.

    insurance

    Health and life insurance, dental, vision care, and more.

    snacks

    Free supply of drinks, fresh fruits, and snacks.

    social

    Weekly happy hours and team outings.

    find your next job
    at Backbase

    Location

    • Amsterdam 73
    • Atlanta 13
    • Bangalore 1
    • Boise 6
    • Bristol 10
    • Buenos Aires 1
    • Cardiff 18
    • Dubai 2
    • Frankfurt 5
    • Hyderabad 2
    • Johannesburg 1
    • Krakow 18
    • London 2
    • Melbourne 3
    • Mexico City 14
    • Princeton 2
    • Providence 1
    • Singapore 10
    • Tokyo 4
    • Toronto 10
    • Utrecht 2
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    it must be true
    if they say it

    [email protected]

    Anything is possible if you embrace change

    I believe that people who embrace change are the ones who will succeed – says Thomas Fuss, Vice President of Technology at Backbase.Located in a… Read more

    My first 11 months as a Backbase Mobile Dev

    About Arthur11 Months at Backbase and my journey in Amsterdam so far.Hi, my name is Arthur Alves, and I am a Mobile Developer at Backbase. After l… Read more

    Growing future tech talents

    Backbase & Hack Your FutureWe started our collaboration with Hack Your Future back in 2018, when the coding school was looking for a new home. We … Read more

    We are a passionate,smart bunch. We work really hard to help our clients innovate, and love creating things that have a real impact. Backbase people are much more than their job titles. Just like a family, we bring every part of ourselves to work each day…

    all stories

    curious

    OUR VALUES

    We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

    can do

    OUR VALUES

    No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

    entrepreneurial

    OUR VALUES

    We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

    craftspeople

    OUR VALUES

    We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

    together

    OUR VALUES

    We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

    Our Global Recruitment Team brought the Christmas Spirit to their weekly get-together! From Amsterdam, to Cardiff, Bristol, Atlanta, Krakow and Mexico DF. #merrychristmas #uglysweaterparty #teamspirit
    For the past couple of weeks all of our employees globally have been working from home. While we understand the challenges that come with it, we cannot stress enough how much we appreciate all the hard work and effort that they all put into adapting to the new reality. It is truly amazing! ❤️ To say thank you and to keep the spirit up, we sent a plant to brighten up their home offices and a bingo card with mini challenges for employees and their teams members to have fun together. Backbasers, you are awesome! 💥 Remember: distance can’t keep us apart! #life_at_backbase #workingfromhome
    Can you remain agile while working from home? Have you asked yourself the same question? 👇Our Scrum Masters at Backbase - Beatrice, James and Victoria - shared a few thoughts & best practices on how to stay productive and keep the team culture alive. Link in bio 👆 #life_at_backbase
    Moving from Mexico to the Netherlands to pursue a Masters in Finance, Samuel joined Backbase to combine his two passions: finance and technology. 👉Read more about why does he think that being in Sales at Backbase is like playing a Champion League: http://bit.ly/38X7bjR #life_at_backbase #BBPeople #backbasesales #wearehiring
    curious
    can do
    entrepreneurial
    craftspeople
    together

    match your craft

    DEPARTMENTS

    Academy

    Read more

    Backbase-as-a-service

    Read more

    Business Support

    Read more

    Marketing

    Read more

    Product Development

    Read more

    Product Implementation

    Read more

    Sales

    Read more

    Solutions Engineering

    Read more

    Strategy & Propositions

    Read more

    be the one
    we're looking for!

    apply now

    Customer Success Manager

    Toronto Product Implementation

    you applied
    what now?

    APPLICATION PROCESS

    Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

    Let’s Connect

    Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

    Let’s Meet

    Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

    Let’s DeepDive

    The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

    Welcome to the family!

    It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

    recruiter

    MEET Amit Hinduja

    be the one
    we're looking for!

    apply now

    Customer Success Manager

    Toronto Product Implementation

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    Location

    • Amsterdam 54
    • Atlanta 14
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    • Kuala Lumpur 1
    • London 12
    • Melbourne 3
    • Mexico City 14
    • Milan 1
    • Singapore 8
    • Sydney 2
    • Tokyo 4
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    • Utrecht 3
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    JobsAll jobs

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    Customer Success Manager

    Toronto Product Implementation
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