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Europe

Netherlands

Amsterdam Utrecht

Poland

Krakow

United Kingdom

Bristol Cardiff London
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North America

Canada

Toronto
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Asia

Singapore

Singapore

India

Hyderabad
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Middle East

UAE

Dubai
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Customer Success Manager

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JOB FUNCTIONS

As the Customer Success Manager, you have accountability and responsibility for managing the success of the customers in Europe. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected in local leadership.
  • Strong business track record in customer handling and growth in a Consulting/ SAAS / SI environment. Solid stints in previous jobs;
  • You have solid experience in dealing hands on with a digital project portfolio and being able to switch quickly in context;
  • You have an action oriented mindset, you are excited by the idea of quickly scaling;
  • You have strong consulting skills and know what it takes to lead a team;
  • Thorough understanding of the banking industry, experience in engaging C-suite;
  • Experience managing sales cycles and structuring deals, especially those of significant value;
  • You have experience in customer facing commercial negotiations in support of deal closure;
  • You have experience in enabling partners to maximise quality and speed;
  • Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance;
  • You have unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values.
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

In this role, you make a significant contribution helping Backbase Enterprise Customers successfully execute their Digital Transformation Program through our Products, Professional Services and your strategic insights.
  • You will be responsible for the success of our Europe based customers.
  • Based on the product and market you are able to define a local strategy in the market on the future of various customers, regions and markets.
  • You will be measured on revenue growth, customer satisfaction, customer retention and customer reference-ability.
  • You lead your own accounts. Next to regional targets, there are also personal customer targets. Contribute a large sum of revenue in PS. Up to 15 million.
  • Empowerment and management of the team to make decisions and operate at a level that will ensure success for the client and Backbase.
  • Your span of control is fairly small, on the opposite your span of support should be large.
  • Working as a trilogy with Delivery and Operations to empower Backbase people to make decisions and operate at a level that will ensure success for the client and Backbase.
  • Overall delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value.
  • You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.
  • Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement. But above all, a culture of trust.
  • Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase.
  • Internal stakeholder management. apply now

    REASONS TO 
    JOIN BACKBASE

    develop yourself

    Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.

    a global community

    With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.

    pride and fun

    We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

    hybrid work model

    We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.

    schreenshot, backbase
    screenshot mobile, backbase
    screenshot, mobile, backbase

    trusted by
    leading banks

    We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

    abn amro, backbase royal bank canada logo, backbase hsbc logo, backbase

    join us to
    reach our
    moonshot

    This is the place you need to be… We want to know you and your skills.

    Application form

    you bring it
    home

    PRODUCT IMPLEMENTATION

    We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. 

    team challenge

    PRODUCT IMPLEMENTATION

    Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

    travel the world

    Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

    learn by doing

    Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

    variety of projects

    Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

    fun

    Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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    employees backbase, photo
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    find your next job
    at Backbase

    Location

    • Amsterdam 56
    • Atlanta 23
    • Berlin 1
    • Boise 4
    • Bristol 8
    • Cardiff 14
    • Dubai 1
    • Frankfurt 4
    • Hyderabad 13
    • Johannesburg 1
    • Krakow 23
    • London 5
    • Melbourne 2
    • Mexico City 12
    • Milan 1
    • Munich 1
    • Princeton 1
    • Providence 1
    • Singapore 10
    • Sydney 2
    • Tokyo 5
    • Toronto 4
    • Utrecht 1
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    Customer Success Manager

    the bicycle capital
    of the world

    BACKBASE IN AMSTERDAM

    Where it all began! Two guys, our founder Jouk and his partner, set out on a mission “to make the internet more beautiful”. Fast-forward 16 years, our offices in Amsterdam are home to over 480 people. The Amsterdam HQ is the largest of our offices and boasts an international mix of talented people. Working in software engineering, sales, marketing, academy or business support, we have a great team that’s driving our growth.

    Located in Amsterdam-Oost (East), our EMEA HQ offices are a stone’s throw away from the beautiful Tropenmuseum, the Amsterdam Royal Zoo and famous windmill brewery Brouwerij ‘t IJ. Famous for its breathtaking architecture, canals, and over 881,000 bikes,  Amsterdam is a city that’s easy to fall in love with.

    #international

    CULTURE

    Our Amsterdam office is home to people from all over the world working in small, lean teams. Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.

    With graffiti of Marilyn Monroe and Pulp Fiction stars John Travolta, and Samuel L. Jackson looking cool on our walls, you can probably guess that we love entertainment. From games nights and parties to boat rides and Dj gigs – you name it, we have it.

    lunch

    Free, healthy lunches every day. Plus snacks and drinks.

    social

    Friday parties every month. Office boat you can use with your team.

    health

    Discounted gym membership through our corporate fitness plan.

    training budget

    Specific budget for your personal development.

    referral

    Referral bonus incentive for bringing the best talent.

    clothing

    You can wear clothes you feel comfortable in.

    high spec equipment

    We provide all employees with high-spec Macs and tech set up.

    well-being

    Access to the premium Headspace app.

    find your next job
    at Backbase

    Location

    • Amsterdam 62
    • Atlanta 10
    • Berlin 1
    • Boise 7
    • Bristol 11
    • Cardiff 16
    • Frankfurt 2
    • Guadalajara 3
    • Hyderabad 15
    • Krakow 20
    • Kuala Lumpur 1
    • London 15
    • manila 1
    • Melbourne 1
    • Mexico City 16
    • Milan 1
    • Singapore 7
    • Sydney 2
    • Tokyo 4
    • Toronto 7
    • Utrecht 3
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    curious

    OUR VALUES

    We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

    can do

    OUR VALUES

    No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

    entrepreneurial

    OUR VALUES

    We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

    craftspeople

    OUR VALUES

    We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

    together

    OUR VALUES

    We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

    curious
    can do
    entrepreneurial
    craftspeople
    together

    be the one
    we're looking for!

    apply now

    Customer Success Manager

    you applied
    what now?

    APPLICATION PROCESS

    Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

    Let’s Connect

    Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

    Let’s Meet

    Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

    Let’s DeepDive

    The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

    Welcome to the family!

    It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

    recruiter

    MEET Sam Janssen

    be the one
    we're looking for!

    apply now

    Customer Success Manager

    find your next job
    like Customer Success Manager

    Location

    • Amsterdam 94
    • Atlanta 20
    • bangkok 1
    • Boise 8
    • Bristol 2
    • Cardiff 7
    • Frankfurt 3
    • Guadalajara 9
    • Ho-Chi-Minh 2
    • Hyderabad 14
    • Jakarta 1
    • Krakow 32
    • Kuala Lumpur 1
    • London 11
    • Manila 1
    • Melbourne 1
    • Mexico City 17
    • Princeton 1
    • Sao Paulo 1
    • Singapore 16
    • Sydney 2
    • Tokyo 3
    • Toronto 13
    • Utrecht 1
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    Job radar

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    Customer Success Manager

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