As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in Europe and the Middle East. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected in local leadership.
- You have entrepreneurship and a high level of initiative.
- You have at least 10+ years of proven account management experience in a digital, software or technology environment.
- You are pragmatic, proven leadership experience with the ability to build, motivate and direct customer success teams.
- You have significant experience working with C-level Client executives regularly. Excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
trust me,
it's my job
THE JOB AT BACKBASE
1. Customer Success Team Leadership
Strategic account management together with Sales and Technology.
You lead one, possibly two, global Customer Accounts together with a sales and technology director. Working as a trilogy to empower Backbase people to make decisions and operate at a level that will ensure success for the client and Backbase.
Overall Delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value.
2. Cross Department Delivery
You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.
3. Relationship management
Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer program
Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement.
Your overall success will be measured on revenue growth, customer satisfaction, customer retention, customer reference-ability and building a great work environment. apply now
REASONS TO
JOIN BACKBASE
trusted by
leading banks
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
reach our
moonshot
This is the place you need to be… We want to know you and your skills.
