As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in DACH region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected in local leadership.
- You have entrepreneurial mindset and a high level of initiative;
- You have proven senior account director experience in the digital world with financial institutions;
- You are pragmatic with proven leadership experience and the ability to build, motivate and direct multiple customer success teams;
- You have significant experience working regularly with C-level Client executives;
- You exercise excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization;
- You are able to perform in a high demanding environment and know how to de-escalate issues;
- You are a relationship builder in an international corporate world who knows the true meaning of strategic customer management;
- You have worked within Financial Technology Services at Sr. Management or Director level and understands how to manage digital transformation and implementation;
- The complexities and challenges both internal and external are the environment you thrive in.
- You are a German native speaker
trust me,
it's my job
THE JOB AT BACKBASE
REASONS TO
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We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
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moonshot
This is the place you need to be… We want to know you and your skills.
