- You are a proven leader with experience building, coaching, and motivating high-performing customer success teams;
- You are goal-orientated, entrepreneurial, and never break a sweat in high pressure situations;
- You are a skilled negotiator with a proven track record of driving change with clients;
- You are a natural-born problem solver with an analytical mind who can quickly turn business challenges into solutions.
it's my job
THE JOB AT BACKBASE
Banks, our clients, are usually conservative in their digital transformation and this is where you come into play. You will become a trusted advisor consulting our enterprise customers on best practices as well as growth and optimization strategies.
Keeping enterprise customers happy is no easy task. That’s why you’ll be responsible for the management and execution of a Customer Satisfaction program to measure customer satisfaction and establish improvement targets.
Besides listening to customer feedback, you’ll also keep an eye out on industry trends and advocate feature requests and product developments to make sure that we keep innovating and stay ahead of the market.apply now
Use your yearly training budget to polish your skills. Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.
a global community
With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.