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Customer Success Director APAC (Product Implementation) Singapore

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Contact Guido Dekker

The job in short

You will help Backbase enterprise customers successfully execute their digital transformation program through our Backbase Digital Banking platform, professional services and strategic insights.

Meet the job

Banks, our clients, are usually conservative in their digital transformation and this is where you come into play. You will become a trusted advisor consulting our enterprise customers on best practices as well as growth and optimization strategies.  

Keeping enterprise customers happy is no easy task. That’s why you’ll be responsible for the management and execution of a Customer Satisfaction program to measure customer satisfaction and establish improvement targets.

Besides listening to customer feedback, you’ll also keep an eye out on industry trends and advocate feature requests and product developments to make sure that we keep innovating and stay ahead of the market.

How about you?

● You are a proven leader with experience building, coaching, and motivating high-performing customer success teams;
● You are goal-orientated, entrepreneurial, and never break a sweat in high pressure situations;
● You are a skilled negotiator with a proven track record of driving change with clients;
● You are a natural-born problem solver with an analytical mind who can quickly turn business challenges into solutions.

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Perks of working at Backbase

Our People Learning & Development Success & Celebration Healthy food & fitness Office life & Swag

We love working with smart, amazing people from all over the world. At Backbase we really strive to be open & inclusive. Together, with more than 60 different nationalities in our offices globally,  we make it happen! Backbase is not just about professional relationships, it is a place where you find genuine, true friendships. Come as you are and blend in.

Being part of such a diverse community truly gives you an opportunity to learn and grow both professionally and personally. We believe that at Backbase you need to be brave enough to go out of your comfort zone to explore new areas, learn from it and drive it home. The key factor is to get new insights and continue our growth path – both yours and Backbase’s.

We take pride in our achievements and we like to celebrate them. We organise a variety of parties,celebrations, team outings, games nights and office drinks in all our global hubs.

We care about you and support an active lifestyle. Free healthy lunches and fruits are provided daily.  Want to let that stress out? You can unwind and have fun with one of our employee-initiated sports teams.

You get an enjoyable workplace, complete with focus areas collaborative spaces – nerf guns included. We’ll get you proper swag, the latest and greatest technologies to play with and awesome people to work with.

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Our hiring journey

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!