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Customer Success Director APAC

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JOB FUNCTIONS

You will help Backbase enterprise customers successfully execute their digital transformation program through our Backbase Digital Banking platform, professional services and strategic insights.
  • You are a proven leader with experience building, coaching, and motivating high-performing customer success teams;
  • You are goal-orientated, entrepreneurial, and never break a sweat in high pressure situations;
  • You are a skilled negotiator with a proven track record of driving change with clients;
  • You are a natural-born problem solver with an analytical mind who can quickly turn business challenges into solutions.
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Solution Architect, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub

trust me,
it's my job

THE JOB AT BACKBASE

Banks, our clients, are usually conservative in their digital transformation and this is where you come into play. You will become a trusted advisor consulting our enterprise customers on best practices as well as growth and optimization strategies.  

Keeping enterprise customers happy is no easy task. That’s why you’ll be responsible for the management and execution of a Customer Satisfaction program to measure customer satisfaction and establish improvement targets.

Besides listening to customer feedback, you’ll also keep an eye out on industry trends and advocate feature requests and product developments to make sure that we keep innovating and stay ahead of the market.

apply now

REASONS TO 
JOIN BACKBASE

develop yourself

Use your yearly training budget to polish your skills. Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

a global community

With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

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trusted by
leading banks

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

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join us to
reach our
moonshot

This is the place you need to be… We want to know you and your skills.

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you bring it
home

PRODUCT IMPLEMENTATION

We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done.

team challenge

PRODUCT IMPLEMENTATION

Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

travel the world

Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

learn by doing

Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

variety of projects

Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

fun

Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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find your next job
at Backbase

Location

  • Amsterdam 42
  • Atlanta 7
  • Boise 1
  • Cardiff 11
  • Frankfurt 1
  • London 1
  • Melbourne 3
  • Mexico City 2
  • Princeton 2
  • Singapore 4
  • Sydney 1
  • Tokyo 1
  • Toronto 3
  • Utrecht 3
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Customer Success Director APAC

city in the garden!

BACKBASE IN SINGAPORE

We officially opened our Singapore office in November 2018, strengthening our presence in the APAC region. 

Located just a block from the Singapore River bay, our office is located in one of the co-working spaces in the city center. We are based in a vibrant area within walking distance to China Town and Raffles Place. From the small stores to a number of authentic restaurants and cafes, there’s excitement and hustle in the district. 

Already sold on it? Well, we’ll just make it a bit better. The office is easily accessible by public transport:  bus and MRT stops are just a few minutes away.

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#agilemindset

CULTURE

Right now we are home to a rather small team, but its growing fast.  We’re constantly looking for new talent to enhance our expertise in the region and challenge financial players in Asia to join the digital age. We often need to be onsite with clients in New Zealand, Vietnam, Thailand, which makes us really value the moments when we are all together in Singapore. So expect to celebrate these occasions with team drinks and outings whenever possible. 

modern

Cool and modern office with a great vibe. Join us every Friday for beers and snacks, and get to know our neighbours in the office.

savings

Coverage by social security savings plan (Central Provident Fund).

refreshments

Free supply of refreshments and snacks throughout the day.

 

find your next job
at Backbase

Location

  • Amsterdam 42
  • Atlanta 7
  • Boise 1
  • Cardiff 11
  • Frankfurt 1
  • London 1
  • Melbourne 3
  • Mexico City 2
  • Princeton 2
  • Singapore 4
  • Sydney 1
  • Tokyo 1
  • Toronto 3
  • Utrecht 3
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

curious

OUR VALUES

We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

can do

OUR VALUES

No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

entrepreneurial

OUR VALUES

We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

craftspeople

OUR VALUES

We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

together

OUR VALUES

We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

curious
can do
entrepreneurial
craftspeople
together

be the one
we're looking for!

apply now

Customer Success Director APAC

you applied
what now?

APPLICATION PROCESS

Your upcoming steps in the hiring journey with us depends on the role that you have applied for, however, this is what you can expect.

Let’s Connect

Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

Let’s Meet

Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

Let’s DeepDive

The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

Welcome to the family!

It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

 

 

recruiter

MEET Guido

be the one
we're looking for!

apply now

Customer Success Director APAC

find your next job
like Customer Success Director APAC

Location

  • Amsterdam 43
  • Atlanta 9
  • Boise 1
  • Cardiff 11
  • Frankfurt 1
  • London 1
  • Melbourne 3
  • Mexico City 2
  • Princeton 2
  • Singapore 3
  • Sydney 1
  • Tokyo 1
  • Toronto 4
  • Utrecht 3
radar, backbase

Job radar

No luck finding your job?
Set up your personal job radar

be the one
we're looking for!

apply now

Customer Success Director APAC

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