The job in short
You will help Backbase enterprise customers successfully execute their digital transformation program through our Backbase Digital Banking platform, professional services and strategic insights.
Meet the job
Banks, our clients, are usually conservative in their digital transformation and this is where you come into play. You will become a trusted advisor consulting our enterprise customers on best practices as well as growth and optimization strategies.
Keeping enterprise customers happy is no easy task. That’s why you’ll be responsible for the management and execution of a Customer Satisfaction program to measure customer satisfaction and establish improvement targets.
Besides listening to customer feedback, you’ll also keep an eye out on industry trends and advocate feature requests and product developments to make sure that we keep innovating and stay ahead of the market.
How about you?
● You are a proven leader with experience building, coaching, and motivating high-performing customer success teams;
● You are goal-orientated, entrepreneurial, and never break a sweat in high pressure situations;
● You are a skilled negotiator with a proven track record of driving change with clients;
● You are a natural-born problem solver with an analytical mind who can quickly turn business challenges into solutions.