The job in short
Deliver strategic value to our enterprise customers through their entire relationship with Backbase by building a stronger operation.
Meet the job
In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights.
You will be measured on revenue growth, customer satisfaction, customer retention and customer reference-ability.
You will be responsible for some of our strategic partnerships and work closely with the customer senior executive teams.
You are managing and motivating a dedicated customer success team, lead and drive transformation, growth and optimization strategies for the customers and become a trusted advisor consulting our customers on best practices.
You drive continuous improvement efforts to support our customers in the most efficient and cost effective manner without losing track of contractual commitments and SLA’s.
You work closely with Backbase (developer) teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations. Together we make sure we stay ahead of the curve and bring the best solutions and programs to our customers.
Own all customer communication, new solution awareness, solution adoption and best practice evangelism.
This is your chance to run (part of) a fintech business and have real impact with your actions.
How about you?
You hold a Bachelor’s degree in a relevant field. MBA preferred.
You are a well-seasoned professional with proven senior account management experience (C-level Clients), in a digital, software or technology environment.
Former teams describe you as a strong pragmatic leader bringing out the best in them.
As a person you are motivated, goal oriented, persistent and a skilled negotiator with the proven track record of driving change with clients.