Customer Success Director (Commercial) Toronto

The job in short

Deliver strategic value to our enterprise customers through their entire relationship with Backbase by building a stronger operation.

Meet the job

In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights.

You will be measured on revenue growth, customer satisfaction, customer retention and customer reference-ability.

You will be responsible for some of our strategic partnerships and work closely with the customer senior executive teams.
You are managing and motivating a dedicated customer success team, lead and drive transformation, growth and optimization strategies for the customers and become a trusted advisor consulting our customers on best practices.

You drive continuous improvement efforts to support our customers in the most efficient and cost effective manner without losing track of contractual commitments and SLA’s.

You work closely with Backbase (developer) teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations. Together we make sure we stay ahead of the curve and bring the best solutions and programs to our customers.

Own all customer communication, new solution awareness, solution adoption and best practice evangelism.

This is your chance to run (part of) a fintech business and have real impact with your actions.

How about you?

You hold a Bachelor’s degree in a relevant field. MBA preferred.
You are a well-seasoned professional with proven senior account management experience (C-level Clients), in a digital, software or technology environment.
Former teams describe you as a strong pragmatic leader bringing out the best in them.
As a person you are motivated, goal oriented, persistent and a skilled negotiator with the proven track record of driving change with clients.

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Any Questions?

Contact Monica English, recruiter

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!

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