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Dubai
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Business Analyst

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JOB FUNCTIONS

The BA enables our customers to realise their customer experience vision, by managing a customer’s expectations, aligning them to the Backbase product and helping them to translate their vision into a project backlog that can be implemented within time and budget.
As part of a close-knit Backbase team, you work with Product Owners and other stakeholders from our customer banks to understand and define project requirements, guiding the development teams that deliver them to realise the customer’s digital transformation goals.
This Business Analyst is a member of the Customer Success (CS) department at Backbase.
Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
  • You have working experience as a Business Analyst, or similar, in the field;
  • You understand digital banking, both mobile and web end-customer facing portals;
  • You have excellent communication skills in English and you feel comfortable interacting with stakeholders within our customers’ organisations and within Backbase;
  • Writing high quality epics, user stories and acceptance criteria is an everyday things for you;
  • You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
  • You enjoy the challenge of helping customers to realise their goals by envisioning solutions that stick as closely as is feasible to the Backbase product;
  • You know your way around requirements management, process modelling and development methodologies;
  • You're up-to-date on the latest development methodologies such as Scrum and Kanban.
More about this opening
Working at Backbase means continually learning how to best serve our customers all across the globe. We are involved in all aspects of the software development lifecycle, and each customer presents us with unique challenges when it comes to requirements, aspirations, and limitations. It is our job and pride to ensure that their digital transformation needs are met in an elegant, sustainable manner.
Roberto Fajardo
Roberto Fajardo Technical Director, EMEA Hub
To me, working at Backbase is all about freedom – the freedom to explore, to innovate, to create. It’s about personal and professional flexibility to try new things and meet new people.
Brad Miller
Brad Miller Business Analyst, US Hub
Working at Backbase keeps me motivated all the time in learning new things in the mobile world. The architecture of the projects, the components, the way the widgets are built, everything excites me.
Mahesh Venkat
Mahesh Venkat Senior Android Engineer, US Hub
The migration of AIB from CXP5 to CX6 has been a good challenge. The knowledge was with people, not in documents. So we had to chase and collaborate with different people and often figure things out ourselves. On the other hand, we had pressure from the client, and the deadline was tight. It made me feel alive!
Isuert Mjalti
Isuert Mjalti Frontend Engineer, EMEA Hub
Working in Backbase gave me the right balance between work and life, customization and out-of-the-box, specific and re-usable solutions, easy and tough clients. It is from this mix that I get inspiration for my daily activities.
Raffaele Briganti
Raffaele Briganti Senior Solution Architect, EMEA Hub
    The Backbase community of individuals is a tireless, driven group that, simply put, gets things done.
Marc Corbett
Marc Corbett Senior UX Designer, US Hub
I get to do way more than sit behind the computer and code. My work also includes going onsite to clients, presenting and explaining the benefits of our product, working with developers from all over the world.
Gerardo Cauich Lemus
Gerardo Cauich Lemus Backend Engineer, EMEA Hub

trust me,
it's my job

THE JOB AT BACKBASE

You are part of a customer facing core team, working alongside at least one technical Solution Architect and at least one Project Manager. You work with other members of the Customer Success (professional services) department assigned to the same customer projects - UXers, Developers, QAs. Additionally, you connect with members of the Backbase product team - including Product Managers and Owners. Depending on the scale of the project you may be the only BA, or may work with at least one other BA.

Externally, you partner with the Product Owners working at our customer banks. Our customers and implementation partners see you as a trusted digital banking business consultant and expert on the Backbase product.

You are responsible for analysing, capturing and writing detailed requirements for new project initiatives. You help the banks’ product owners to prioritise these requirements.

In multi-disciplinary and internationally diverse teams at Backbase, together we take the Backbase product, moulding it to support the customer’s goals and delivering their solution to their end customers and internal users.

You perform business process gap analysis and write user stories with strong acceptance criteria.

You work in the UK&I Hub along with other BAs and Senior BAs that also work with customers based in the UK and Ireland. Additionally, you are a member of the wider Backbase BA community which communicates every day and meets regularly to share ways of working and experience from around the globe.

Do you enjoy driving the conversation during meetings and workshops with customers?

Would you relish being relied upon by customers as the business requirements expert for the enterprise software platform they use to achieve their objectives? 

Let us know if you like working closely with customers and do not mind travelling for periods for work? 

As a BA, do you value creating case specifications, user stories, and acceptance criteria that will contribute to the quality of our software products?

The Business Analyst is expected to:
  • Gather define and prioritise requirements of the project in close collaboration with the client;
  • Run requirements definition workshops to help define customer’s Business requirements and business processes
  • Write functional requirements using use case specifications or user stories;
  • Perform business process gap analysis and manage requirement change;
  • Act as "product owner" for the project to guide the team making the right choices to maximise project & customer success;
  • Act as a trusted consultant to our clients and implementation partners.
  • apply now

    REASONS TO 
    JOIN BACKBASE

    develop yourself

    Join one of the knowledge-sharing breakfasts to discover more or come to a guild meeting to share ideas.

    a global community

    With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

    pride and fun

    We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.

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    screenshot mobile, backbase
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    trusted by
    leading banks

    We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.

    abn amro, backbase royal bank canada logo, backbase hsbc logo, backbase

    join us to
    reach our
    moonshot

    This is the place you need to be… We want to know you and your skills.

    Application form

    you bring it
    home

    PRODUCT IMPLEMENTATION

    We run the show by making sure our product is implemented successfully for our customers. We provide expertise and solutions on how to enforce the Backbase platform and how to solve problems when and where it’s needed. We jump on a plane, consult, advise and get the job done. 

    team challenge

    PRODUCT IMPLEMENTATION

    Helping leading financial institutions make a smooth transition to the digital space is not an easy task. We need to be experts in the field and know our product inside and out.  Working together is key – both with our global team as with our clients. It’s not easy and not perfect, but it’s our secret to overcoming challenges and delivering our digital-first agenda. High pressure with lots of changes and great rewards in return!

    travel the world

    Jumping on the next plane and exploring the world is a big part of this job. Expect to earn a platinum frequent flyer card fast.

    learn by doing

    Hands-on from week one,  driving our customers to success. You learn fast, super fast. No worries, we are here to support you on this journey.

    variety of projects

    Don’t worry about getting bored. Working on the implementation process for different clients means you get to shift gears often and fast.

    fun

    Mauritius, Hong Kong or Australia. Travel with your colleagues and build real friendships while being onsite with clients.   

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    at Backbase

    Location

    • Amsterdam 56
    • Atlanta 23
    • Berlin 1
    • Boise 4
    • Bristol 8
    • Cardiff 14
    • Dubai 1
    • Frankfurt 4
    • Hyderabad 13
    • Johannesburg 1
    • Krakow 23
    • London 5
    • Melbourne 2
    • Mexico City 12
    • Milan 1
    • Munich 1
    • Princeton 1
    • Providence 1
    • Singapore 10
    • Sydney 2
    • Tokyo 5
    • Toronto 4
    • Utrecht 1
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    Business Analyst

    backbase in the city!

    BACKBASE IN LONDON

    We established our base in the United Kingdom in 2013, choosing central London’s trendy Clerkenwell area. In a renovated diamond-cutting factory, you’ll find 16 of our sales and customer success colleagues working hard to transform banks into digital natives.

    Our cool, loft-style office is a 15-minute walk from the Thames River, St Paul’s Cathedral and all that Central London offers. Offering great transport links to the London Underground, trains and bike lanes, our office will keep you connected to both the city and its outskirts. 

    office london, backbase, summer party

    #youonlylivetwice

    CULTURE

    We are true to the fast-paced lifestyle of London with a lively social scene to match. Cocktail club on the first Friday of the month, giant board games, movie nights in the office with the original Agent 007 (as a graffiti) to keep us company. Ready to jump on board? 

    insurance

    Option to take up private health insurance for you and your family members.

    pension scheme

    Pension scheme with a 4.5% contribution matched by Backbase.

    training budget

    Specific budget for your personal development.

    clothing

    You can wear clothes you feel comfortable in.

    referral

    Referral bonus incentive for bringing the best talent.

    high spec equipment

    We provide all employees with high-spec Macs and tech set up

    find your next job
    at Backbase

    Location

    • Amsterdam 73
    • Atlanta 13
    • Bangalore 1
    • Boise 6
    • Bristol 10
    • Buenos Aires 1
    • Cardiff 18
    • Dubai 2
    • Frankfurt 5
    • Hyderabad 2
    • Johannesburg 1
    • Krakow 18
    • London 2
    • Melbourne 3
    • Mexico City 14
    • Princeton 2
    • Providence 1
    • Singapore 10
    • Tokyo 4
    • Toronto 10
    • Utrecht 2
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    curious

    OUR VALUES

    We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

    can do

    OUR VALUES

    No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.

    entrepreneurial

    OUR VALUES

    We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.

    craftspeople

    OUR VALUES

    We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.

    together

    OUR VALUES

    We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

    curious
    can do
    entrepreneurial
    craftspeople
    together

    be the one
    we're looking for!

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    Business Analyst

    you applied
    what now?

    APPLICATION PROCESS

    Your upcoming steps in the hiring journey with us depend on the role that you have applied for, however, this is what you can expect. In the meantime, if you have any questions, please contact us at [email protected].

    Let’s Connect

    Your application just landed on our desk and one of the recruiters will get back to you as soon as possible.

    Let’s Meet

    Let’s find out how you and Backbase can work together. We’ll call you for an open discussion, so feel free to ask any questions that you might have.

    Let’s DeepDive

    The next step in your journey is to meet us in person. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or a technical test. Again, the process differs per role, your Recruiter will tell you all about it.

    Welcome to the family!

    It’s official – let’s make it happen together! We look forward to shaping the future of banking with you.

    recruiter

    MEET Deke

    be the one
    we're looking for!

    apply now

    Business Analyst

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    like Business Analyst

    Location

    • Amsterdam 72
    • Atlanta 16
    • Berlin 1
    • Boise 6
    • Bristol 8
    • Cardiff 14
    • Frankfurt 2
    • Guadalajara 2
    • Hanoi 2
    • Hyderabad 18
    • Krakow 21
    • Kuala Lumpur 1
    • London 12
    • Manila 1
    • Melbourne 1
    • Mexico City 10
    • Milan 1
    • Princeton 1
    • riyadh 1
    • Singapore 7
    • Sydney 1
    • Tokyo 4
    • Toronto 8
    • Utrecht 3
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    Job radar

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    Business Analyst

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