The BA enables our customers to realise their customer experience vision, by managing a customer’s expectations, aligning them to the Backbase product and helping them to translate their vision into a project backlog that can be implemented within time and budget.
As part of a close-knit Backbase team, you work with Product Owners and other stakeholders from our customer banks to understand and define project requirements, guiding the development teams that deliver them to realise the customer’s digital transformation goals.
This Business Analyst is a member of the Customer Success (CS) department at Backbase.
Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
As part of a close-knit Backbase team, you work with Product Owners and other stakeholders from our customer banks to understand and define project requirements, guiding the development teams that deliver them to realise the customer’s digital transformation goals.
This Business Analyst is a member of the Customer Success (CS) department at Backbase.
Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
- You have working experience as a Business Analyst, or similar, in the field;
- You understand digital banking, both mobile and web end-customer facing portals;
- You have excellent communication skills in English and you feel comfortable interacting with stakeholders within our customers’ organisations and within Backbase;
- Writing high quality epics, user stories and acceptance criteria is an everyday things for you;
- You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
- You enjoy the challenge of helping customers to realise their goals by envisioning solutions that stick as closely as is feasible to the Backbase product;
- You know your way around requirements management, process modelling and development methodologies;
- You're up-to-date on the latest development methodologies such as Scrum and Kanban.
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THE JOB AT BACKBASE
You are part of a customer facing core team, working alongside at least one technical Solution Architect and at least one Project Manager. You work with other members of the Customer Success (professional services) department assigned to the same customer projects - UXers, Developers, QAs. Additionally, you connect with members of the Backbase product team - including Product Managers and Owners. Depending on the scale of the project you may be the only BA, or may work with at least one other BA.
Externally, you partner with the Product Owners working at our customer banks. Our customers and implementation partners see you as a trusted digital banking business consultant and expert on the Backbase product.
You are responsible for analysing, capturing and writing detailed requirements for new project initiatives. You help the banks’ product owners to prioritise these requirements.
In multi-disciplinary and internationally diverse teams at Backbase, together we take the Backbase product, moulding it to support the customer’s goals and delivering their solution to their end customers and internal users.
You perform business process gap analysis and write user stories with strong acceptance criteria.
You work in the UK&I Hub along with other BAs and Senior BAs that also work with customers based in the UK and Ireland. Additionally, you are a member of the wider Backbase BA community which communicates every day and meets regularly to share ways of working and experience from around the globe.
Do you enjoy driving the conversation during meetings and workshops with customers?
Would you relish being relied upon by customers as the business requirements expert for the enterprise software platform they use to achieve their objectives?
Let us know if you like working closely with customers and do not mind travelling for periods for work?
As a BA, do you value creating case specifications, user stories, and acceptance criteria that will contribute to the quality of our software products?
The Business Analyst is expected to:
Gather define and prioritise requirements of the project in close collaboration with the client;
Run requirements definition workshops to help define customer’s Business requirements and business processes
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirement change;
Act as "product owner" for the project to guide the team making the right choices to maximise project & customer success;
Act as a trusted consultant to our clients and implementation partners. apply now
Externally, you partner with the Product Owners working at our customer banks. Our customers and implementation partners see you as a trusted digital banking business consultant and expert on the Backbase product.
You are responsible for analysing, capturing and writing detailed requirements for new project initiatives. You help the banks’ product owners to prioritise these requirements.
In multi-disciplinary and internationally diverse teams at Backbase, together we take the Backbase product, moulding it to support the customer’s goals and delivering their solution to their end customers and internal users.
You perform business process gap analysis and write user stories with strong acceptance criteria.
You work in the UK&I Hub along with other BAs and Senior BAs that also work with customers based in the UK and Ireland. Additionally, you are a member of the wider Backbase BA community which communicates every day and meets regularly to share ways of working and experience from around the globe.
Do you enjoy driving the conversation during meetings and workshops with customers?
Would you relish being relied upon by customers as the business requirements expert for the enterprise software platform they use to achieve their objectives?
Let us know if you like working closely with customers and do not mind travelling for periods for work?
As a BA, do you value creating case specifications, user stories, and acceptance criteria that will contribute to the quality of our software products?
The Business Analyst is expected to:
REASONS TO
JOIN BACKBASE
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