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Business Analyst (Product Implementation) Mexico City

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Contact Monica English

The job in short

Capture the essential requirements to help our customers realize their customer experience vision.

Meet the job

You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.

With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.

On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.

This role offers the opportunity to work side-by-side with customers worldwide and travel internationally. Travel is frequent and occasionally spans long periods of time.

In the multi-disciplinary and internationally diverse teams at Backbase you analyze, capture and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome, and you think and react quickly to find solutions that work for everyone.
 
On the customer side you are managing expectations and helping them translate their vision into a sound project backlog. As not all our customers work Agile, you have knowledge of Agile development methodologies. You organize engaging workshops with our customers to identify all technical requirements needed.
 
This role offers the opportunity to work side by side with customers worldwide. You will travel internationally frequently, sometimes for long periods of time.

How about you?

● You are an excellent communicator and feel comfortable interacting with stakeholders at various levels;
● Organizational and cultural sensitivity comes naturally to you;
● You have worked as a business analyst for quite some time, held customer-facing positions and are familiar with Scrum and Kanban;
● You have an analytical mindset and hold a university degree (preferable business or IT related).
● Must be bilingual in Spanish and English both written and verbal. 

Why Backbase?

Backbase is leading the way in the Digital Banking space and we are widely known for our innovative power and visionary view of how all of us (including you) handle our daily financial lives. Exploring is in our nature and we love technology. No matter how big the challenges are: we make it work.

We come from all over the globe (45+ nationalities) and we currently employ the brightest people in the field. We are organized to support you. You will work with some of the best people in the business. We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Perks of working at Backbase

Our People Learning & Development Success & Celebration Healthy food & fitness Office life & Swag

We love working with smart, amazing people from all over the world. At Backbase we really strive to be open & inclusive. Together, with more than 60 different nationalities in our offices globally,  we make it happen! Backbase is not just about professional relationships, it is a place where you find genuine, true friendships. Come as you are and blend in.

Being part of such a diverse community truly gives you an opportunity to learn and grow both professionally and personally. We believe that at Backbase you need to be brave enough to go out of your comfort zone to explore new areas, learn from it and drive it home. The key factor is to get new insights and continue our growth path – both yours and Backbase’s.

We take pride in our achievements and we like to celebrate them. We organise a variety of parties,celebrations, team outings, games nights and office drinks in all our global hubs.

We care about you and support an active lifestyle. Free healthy lunches and fruits are provided daily.  Want to let that stress out? You can unwind and have fun with one of our employee-initiated sports teams.

You get an enjoyable workplace, complete with focus areas collaborative spaces – nerf guns included. We’ll get you proper swag, the latest and greatest technologies to play with and awesome people to work with.

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Our hiring journey

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Found a job you like? We’d love for you to connect with us and apply. One of our recruiters will get back to you.

Let’s Meet

How can you and Backbase work together? Let’s find out; face-to-face or remotely. We’ll have open discussions or interviews, whatever you like to call it.

Let’s Deep Dive

We want to work with the best, just like you do. Our secret sauce is hiring people with different perspectives. Show us your special powers in a case or technical test.

Let’s Start

It’s official – you’ve joined Backbase, an industry leading fintech company. We look forward to shaping the future of banking with you!