The CS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the larger CS team you will report directly to the Chapter Lead of the CS APAC Hub.
You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.
You have an University education and degree (preferable business or IT related);
You have a minimum of 3 years experience in a business analysis role preferably in digital banking or other digital solutions
You have a minimum of 3 years experience in a client facing position;
You have experience in requirements management;
You have knowledge of multiple development methodologies, e.g. SCRUM, RUP, Kanban, Waterfall
You have an excellent written and verbal skills in English;
You have perseverance and pragmatism to solve complex problems;
You have the ability to work under pressure;
You have the ability to work in a multicultural and international environment;
Minimum years of experience required
- Junior BA 1 to 3 years
- Medior BA 3 to 5 years
- Senior BA 7 and above
You have experience in Financial Services industry
You have experience with Digital Banking or other Digital Channel Solutions;
You have experience in requirement management tools;
You have experience in project management tools;
You have experience with Business process modeling and notation including ability to create process flows using BPMN tools e.g. Camunda is an added advantage but not mandatory.
it's my job
THE JOB AT BACKBASE
You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase CS team, because you are in the driver seat to help our customers realize their customer experience vision.
You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget.
The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them to successful implementations with the Backbase product.
The Business Analyst is expected to:
Gather define and prioritize requirements of the project in close collaboration with the client;
Run requirements definition workshops to help define customer’s Business requirements and business processes
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirement change;
Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success;
Act as a trusted consultant to our clients and implementation partners. apply now
Join one of the knowledge-sharing breakfasts, a guild meeting, work on your personal development plan and make use of our training budget.
a global community
With 70+ nationalities working side-by-side in 14 offices around the world, Backbase is a place where you can work on global projects.
pride and fun
We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games nights and office drinks in all our global hubs.
hybrid work model
We enjoy the perks of working from home and in person. We also contribute towards your ergonomic home office space.
We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. This isn’t our first rodeo.
join us to
This is the place you need to be… We want to know you and your skills.